Having gone into multiple stores with issues ranging from my phone being hacked, (that one was replaced,) now the new phone is not waking up, locking up, network connectivity issues, and just being a total piece of garbage. I've been told by three seperate Sprint stores that there's nothing I can do, and just live with it.
Battery life is a joke, even with the newest android update. I checked, the android OS takes up over 50% of my battery life. I take it off the charger at 5:30AM and by 4:00PM it's a useless brick (totally dead) Less than 12 hours on standby?
I have problems with my S2 not waking up sometimes once a week, sometimes 3-4 times a week, and sometimes 3-4 times a day! Sprint does nothing but say I have to deal with it.
This is a major problem for me being on call for work 24/7 when I'm not there. If I cannot get it to come on, then how am I expected to work?
I have been a loyal customer for over 13 years. And because of the piss poor coverage that has plagued the area for months on end, I too am planning to switch providers when my contract expires this summer. It took two months of calling on the issue for them to even declare that the problem was rooted to the 4g lte tower upgrades. Damn 4g lte if in order to achieve it I have to experience months of dropped calls, no internet access, email failure notifications, and a slew of other degenerative services. And that's not to mention that I purchased an Galaxy S2 that worked fine until sprint sent out a system update with the dreaded ice cream sandwich software, that utterly ruined my phone in every way possible. And sprints only answer to that problem is send me a new S2 with the same damn ICS update, possessing identical issues. Found in its last two predecessors. They ruined the phone and refused to offer me a comparable replacement, or an opportunity to pay for a.new phone at the upgrade rate as a courtesy to all the bull I've put up with dealing with this damn phone, and tower issues to top it off. I've always been pro sprint. Even when all my friends left, and I stayed. But for what, I ask myself. Shitty service, and an unmatched , disproportionate sum of loyalty that I've shown to them reciprocated from a provider that can demand my bill be satisfied monthly, but not command quality service and satisfaction from even their most loyal of customers. Sprint has truly shamed me.
I can understand your frustration. One problem that we found on my wife's Nexus S was she would talk on the phone while it was plugged into the charger. This ruined the battery. On my Galaxy S2, several programs I had from the Play Store were always running in the background causing my battery issues and freezing issues in some instances. I was advised to delete these programs and pull the battery. Not much problem since. Some examples of bad programs were Juice Defender, Lookout Mobile Security, Weatherbug, just to name a few. Hope this helps.
I have been a loyal Sprint customer for almost 15 years. I WILL TERMINATE as soon as my contract allows (though it is very hard to get a consistant answer from them). Over the last 10 years or so, the store has lost all authority to fix things or give you a break (like waiving the activation fee). You can't even cancel your contract at the store - you have to phone the 800 numbe.
1. I paid $199 for this "4G" phone, even though I knew Sprints 4G speed (and coverage) was much slower than Verizons. Got a big sales pitch on unlimited data and how they would be adding many new towers to the 2 they had in this area. Never happened. A few months later they dropped their plans, switched to LTE and told me their was nothing I could do about it. It is impossible to use significant data on 3G, and I have only used 2 days of using my phone as a "hot spot" just to test it. Quicker to drive a few miles for free wi-fi.
2. But, the final insult/injury is the Galaxy S2. I have had about every problem mentioned in this thread. (It just rebooted while I was typing this note). The battery life has ALWAYS been attrocious (maybe 8 hours standby). It is so bad I don't even know if it got worse with the Android updates. I have tried several battery monitor apps, and they show almost 60% of my battery use is "Kernel (Android OS) and "Android System". But it is on the charger almost all the time I am not out of the house (contributes to "overcharging"?). After many trips to the store (they even took it behind the wall" once), one rep finally tried the "spin the battery test" and gave me a new battery. He cautioned me not to use dime store chargers, only Sprint, Samsung, or other mainstream chargers. I did, but it didn't help.
3. I was going to write a book on this, but it is exhausting, especially after putting up with this for almost two years. Just a few more annoyances, and I quit without venting completely. I have noticed recently that every time it goes on or off the charger, it turns on the wi-fi, which I NEVER use because I have an iPod. It only turns on the wi-fi when I am using it, and lasts 1 1/2 to 2 1/2 days beween charges (and I use it a LOT). With the S2 I turn every thing off except bluetooth. I tried leaving bluetooth off except when I need it, but it didn't seem to make a difference (and the "battery monitor" shows it is using only 0.3 %).
So, I guess I will run the gauntlet of the other major carriers (and maybe Walmarts EasyTalk?) salesmen and trying to read all the thousands of reviews on the internet.
I really feel bad about this - I used to be a big fan of Samsung, and I lived in Kansas City when Sprint started up. I didn't become a customer until years later, but I always rooted for them.
Yes it was. THANKS very much. I had not heard of it before I read some of this thread. I turned it off after I got your message, and it hasn't come on since. I guess that means I willl have ONE less annoyance for the next few months until I can terminate.
I don't know how my iPod does it - it generally turns on the wifi and connects within a few seconds, then shuts down when I turn off the screen. I use it many hours a day, and it still runs 24 to 60 hours between charges.
Again, thanks very much.
I'm a fellow sprint customer (been a sprint customer for 10 years) and have been going through the same problems that you have. I have a samsung galaxy s2/epic 4g touch.
Since I did an update at the end of March that was pushed through by Sprint, my phone keeps having the menu screen pop up for no reason.
Each time the menu screen would pop up, 1 of 2 things would happen: (1) I would either be able to hit the back button at the bottom of my phone or (2) the phone would cycle itself off and back on.
After this started happening, my phone would cycle itself off and back on with or without the menu screen randomly popping up.
Now, my power button has stopped working completely.
My battery has also been seeing massive drain when it cycles itself off and then back on. And it sucks because I just bought a new battery in February so I know its not due to the battery.
Also, I have had pretty poor reception starting last week, and I live in a 4G area in South Florida where I have always had a significant numbers of bars showing on my reception indicator. It has even been to the point where my calls drop when the reception goes completely out.
I bought my phone brand new on last year, and I did not have these problems until I did an update on my phone pushed by Sprint. Now in addition to these problems, I have to plug my phone in to the usb charger and remove it from the charger to be able to use the phone, because this action mimics what my now non-functioning power button used to do. I know that other sprint customers have been able to get a ticket made on their behalf to get their phones fixed due to these issues. I would also like a ticket to be made on my behalf so that I can take it to a store and have my phone properly fixed like the other sprint users in the various forums concerning these issues.
I just wanted to let you know that you are not the only one going through what you are going through and that these issues are now recognized by the Sprint company as "known issues".
im having the same problem. i took it to sprint the tech told me its the battery and sprint dont replace batterys. now i have to go and purchase a batterry.. Sprint service sucks and i had them for 8yrs.. time to switch to att or something better then sprint and the funny thing is this phone is only yr old i purchased last yr in april so sad.. sprint always try to rip ther customers off service sucks phone dont even last its a piece of shit
This is HILARIOUS to read and find out that this is a problem that everyone is having. I read one of the post and it was like I was the person that wrote it. I mean everything that I just said this person said. word for word. You would think that SPRINT would start replacing these batteries since it seems to be a common problem. No One in my area even carries the battery.
redragn72 and others,
Samsung has recently released Jelly Bean for the Galaxy SII (Epic Touch). Follow the download instructions here. Samsung also recommends that you uninstall the Adobe Flash player after the update; more information is found here. Please give me feedback on changes (positive or negative) after the software update.
Sprint Social Care
Maybe there is hope.
I've had my S2 for well over a year now. The battery seemed to get worse and worse after ICS. I guess we now know why. A day before my one year mark, I took it to Sprint and they pulled the battery, noticed the small bulge and explained that because of that, the battery was going bad. I purchased a new one as the battery was not under warranty. Things improved for a while. I could never go the whole day without a charge, but I could get through my 8 hours at work most times. It seemed to get worse as the months went on. I decided to upgrade to JB to see if that would give me better battery performance. That was a nightmare. Anytime would connect to WiFi, the phone would reboot twice and it would never remember the WiFi passwords. Sometimes, the battery would instantly drain, or at least report it had. Several apps would cause crashes as well, randomly. I regretted upgrading. I then saw problems with apps installed on my SD card. I had seen that in the past, so I thought perhaps the card was going bad, so I ordered a new one. That didn't fix anything, in fact it made things worse. About a week or two later, my phone rebooted due to a WiFi connection and would never boot back up. It would freeze on the 4G screen. I didn't want to lose everything, so I tried to re-install JB the same way I had initially. That failed, as it would not boot. I finally relented to doing a factory restore. To my surprise, all of my photos and videos were not deleted. I inserted my SD card and it worked fine. I had a backup of my contacts, SMS, phone logs, etc from before upgrading to JB and those restored without a hitch. I didn't get much time to mess with it that day, but I charged it fully 23 hours ago and I still have 42% left. I have made a few calls, sent some texts, got on WiFi with no problems and even had the Connections Optimizer on until a few minutes ago. My 64gb SD card shows up in Storage and i can browse the photos and videos that are on it as well.
While in theory, upgrading to JB and a fresh install should be the same, it appears that is not the case. While I am one to always reformat and install a fresh copy of Windows when upgrading, I hadn't done that to my phone....ever. Lesson learned. While I don't attribute the upgrade to all of my battery issues, it definitely was part of apps gone bad and Wifi and SD card issues. The battery issue could be part of that and also part of all of the apps I had installed. I think I'll now install small groups of apps I had on previously so I can see if any one of them really drains the battery. It may be that 50 apps combined do the damage, but I would guess there are some bigger culprits that can be avoided.
My advice to anyone with this type of problem is to backup your phone, including photos and videos, (just in case) and then do a factory reset to whichever version of Android you are running. Then test your battery and see how long it lasts. If it's still draining, consider upgrading your OS, if possible, and if not you may need a new battery. Needless to say, for the first time in months I am actually happy with my phone. We'll see how long that lasts!