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Galaxy S2 Problems

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Journeyman

Re: Galaxy S2 Problems

The Repair Center I went to doesn't aware of this situation and I can't recreate the issue while I am there because their have good reception. I had tried send PM to SprintCare and ChristydaGeek but no respond. Please let me know.

Thanks

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Journeyman

Re: Galaxy S2 Problems

I having the same problem in my area. The services getting worse. I keep getting drop calls, roaming, lost data. The support said they are upgrading 4g network but it is two months and the same.

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Master

Re: Galaxy S2 Problems







Good evening! Enhancing our network does take time and we’re doing our best to get them completed as quickly as possible with minimal service impacts. Can you please provide your zip code and nearest cross streets so I can check the local network and see what’s going on? Thank you.


*Audrey


Sprint Social Care Team




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Master

Re: Galaxy S2 Problems







I am so sorry that we've missed the PM; we've just changed the way they're handled but your issue matters to us.  If you're still having this problem, would you be willing to re-send it to Sprint Care?  We'd need your phone number and a brief description of the issue just so the person  you are talking to understands what's happening.

Thanks,
*Christy




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Journeyman

Re: Galaxy S2 Problems

I am having the problem throughout the 30901 zip code. Predominantly near Laney Walker Blvd and 4th Street,@ [Personal Information Removed] Arthern Rd., and on Telfair St between 4th and 7th Streets.

Message was edited by: TheModerator - This is a public forum.  To protect your privacy, please do not post any personal information including phone numbers, full address, email address, or account number and/or PIN.

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Master

Re: Galaxy S2 Problems







JEVANS8662,

Thanks for replying. I have surveyed your area and your towers are showing normal activity. Have you completed any basic device troubleshooting? Try power cycling your device and updating both your profile and PRL's. Please share with us the outcome. 

Thank You,

DePaul W.
Sprint Social Care Team 




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Master

Re: Galaxy S2 Problems

JEVANS8662,

Thak you for posting regarding the device and coverage issues that you had in the Walker and 4th area in Augusta.  The tower that is 0.7 miles away is transmitting erratically and has had ticket # 2361015 issued.  Thank you.

Thank You,

Sprint Social Care Team

Michael C.

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