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Phone creates dummy image and music files resulting in gallery/music app malfunction

Journeyman

Phone creates dummy image and music files resulting in gallery/music app malfunction

I can’t find anyone who has seen or experienced this issue – let alone figured out how to solve it.  I have now experienced this issue two times and this time I am looking for a better way to solve the problem!

I have a Sprint Galaxy S II (Epic 4g) now updated to Ice Cream Sandwich.  This phone is not rooted or hacked.

Immediately after the ICS update my phone began creating what can best be described as dummy files for every one of my photos and music files. The files are named the same but are dummy files (because they will not open).  I have photos and music on both phone and SD card.  The "dummies" were only appearing on the phone but when reviewing the SD card (on my mac) there were no ghosts on it.  Strange. 

Because of the dummies, gallery and the native music app do not work properly.  For instance, gallery shows the actual photo and then a black icon with a white icon of a person in it - it will not open as a photo file. And the worst of it is that all of my playlist songs now say "sorry, the player does not support this type of audio file" and so none of my songs will play.  The actual songs are still there and they will play if I go out of my playlist to play them - but only if you can figure out which one is the real file vs the dummy file.

The first time this happened, I finally got so frustrated I reset the phone back to factory settings and before doing so I moved any pics and music to the SD card.  Additionally, I cleaned the SD card (including hidden trashes) and reloaded everything on it.  (The SD card does not seem to be the problem here.)   I don't have to tell you what a PITA all this was considering I am a superuser of my phone.  When I reset I set my camera to take all shots onto the SD card.  Unfortunately, I couldn't set all of my music to go to SD because Amazon places a file on your phone (not SD) for music downloads.  I usually transfer them off to my SD card in batches. 

So the fix/reset worked--for a while.  It's been about a month since I reset and the dummies are now all back. 

I keep thinking that I must have gotten an update to the gallery and or camera and music apps that may have caused this, but because they are native, there is no way to know or roll back to an older version that I am aware of.  I also wondered if there is some other app I could have downloaded that might have caused the problem??

I also wondered if I could ensure all phone and music files were transferred to my SD card - then remove the SD card - then use manage apps to clean out the cache in each of these apps - then reinstall the SD if that would solve the problem?  But I don't want to lose my stuff and I certainly don't want to hose this thing more than it is now.  Anyone have suggestions on whether this will work?

Plus, it doesn't really solve the problem and make it go away - it just gives me a work around until (inevitably) it happens again.  And it will.

And deleting the dummies one by one isn't an option - I have thousands of photos and songs. 

I would like to avoid having to reset and start from scratch again so that's why I am putting this out on the forums. 

I'd like to just buy the new Note 2 and start over but I'm not eligible for an upgrade until July and I am not paying $800 for a phone!  And of course there are no guarantees that this won't happen again on the Note 2.

Has anyone else had or seen this issue?  If you can provide any input or can direct me to anyone (or any forums) who can, I would certainly appreciate it. 

Thanks much!

8 REPLIES 8
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Master

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

This is one that I have not heard of before.   It is possible that there is an application that is causing the problem.  Do you have any applications  that you load just prior to the issue occurring.  Have you updated all your apps to make sure they are compatible with the ICS on the device?  If any one else is having this issue it would be helpful to know.  

Journeyman

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

Thanks for your quick respose.

Yes. It could be an app.  That is definetely something I have considered. 

The problem there is I would have to be able to ID which app. 

I download new apps all the time--and recently did download several when I was on vacation.  And I'm not exactly certain when the dummies appeared this time - to be able to time it to the app(s) I downloaded.

I also wondered if maybe camera, gallery and/or music apps updated? (Can they auto update through google play without an official Sprint update push when they are native?)

I should mention that I haven't gotten any Sprint Official Updates this time - that is what I thought caused it the last time. 

To my knowledge all my apps are compatible with ICS. 

I have posted this on several forums: android, samsung, sprint and sent a note to samsung as well.  I too would like to know if anyone has had the problem!  I'd like a fix even more!  Cheers.

Master

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

We do not update the apps on your device  We do not even know which apps you may have  The App could be designed to auto update. The Applications that come on the device  Would require an update from us. to change them.  Such as gallery or media player.  They are housed on the ROM  Resetting the device would not remove any updates sent by Sprint  Like ICS.

Master

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

We do not update the apps on your device  We do not even know which apps you may have  The App could be designed to auto update. The Applications that come on the device  Would require an update from us. to change them.  Such as gallery or media player.  They are housed on the ROM  Resetting the device would not remove any updates sent by Sprint  Like ICS.

Journeyman

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

iTunes, iPhoto, iMovie, Aperture, Finder, QuickView, etc. can junk up mounted volumes with metadata files.  You can look for them by mounting the card and viewing it in Terminal (ls -alR /Volumes/YourCardName).

That said, I have seen problems in ICS where the SD card is double scanned, once as the mounted directory and again as its own filessytem.  For example, my settings section "SettingsSmiley Frustratedtorage:USB storage" shows a broken graph and 16GB used on 11.5GB of total storage.

Journeyman

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

Ok so that answers at least one question.  It is not being caused by an update of the native apps (music, camera or gallery) - one step toward progress!  :-)  thanks!

Journeyman

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

Option one - apple messing with the files - You may have to explain a little further - once I find them (if I find them) what do I do with them?  How will I know which ones to delete?

Option 2 - what's the solution and how do I know if this is the case?  also - sometimes the extra space being used on the SD card is because of the hidden trashes file.  That, once deleted will free up space.

Thanks for your help!

Journeyman

Re: Phone creates dummy image and music files resulting in gallery/music app malfunction

Addendum to option 2 - how do I keep it from happening again once it's fixed?

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