Here you go. We got JB
It won't be released over the air. The easiest way to get it is to go to the Samsung website. http://www.samsung.com/us/support/owners/product/SPH-D710ZKASPR Just download the exe file. You will need a Windows computer with XP, Vista, or 7, Just download install, on your PC and follow the directions. You can download the update via the Kies program, but for me anyway that program is hit or miss.
Tried updating via computer and that was a bust. Took it by the Sprint store and convinced the lady that it wasn't an over the air update. She's downloading the software and I'm going back for the update tomorrow.
Hope Sprint gets it working for you. The driver for the phone may not have been installed. That would have caused it not to recognize the phone. I probably should have mentioned that step.