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Samsung Galaxy S2 signal issues

Journeyman

Samsung Galaxy S2 signal issues

I purchased an S2 a couple months ago, and after about the first 2-3 weeks I've had constant signal issues in my old house and new one, at work, and on the road in town (zip codes 99354 and 99336). I'm in a max voice coverage are and a middle 4G area "in most buildings, on the street and in a car."

I keep 4G on, but it constantly goes in and out with a "4G service has been disconnected" message, regardless of location. My reception bar is also always going out, constantly jumping from 3 bars to 0 (never 5 despite the coverage map), and at least a few times a week tells me I'm roaming (which I'm not). As mentioned, this can happen in the house sitting next to a giant sliding glass door, or outside in or out of a car. My actual call quality typically sucks - I can make a call with it showing 4G/3 or rarely 4 bars and yet voice is constantly breaking in and out before the call finally drops. I call right back, and suddenly everything's fine (at least for a while).

Messages are also problematic; while straight text messages are usually okay, picture attachments frequently have to be resent by me or the person sending to me.

I'm guessing this is a device issue, but I'm not sure as my roomie has an iPhone through AT&T so we can't compare with the same carrier. The interesting thing is I had the exact same problems at my old house with my previous phone, an original Droid, but that was also on a different carrier.

Any advice, or should this just go straight to a local store?

Thanks

35 REPLIES
Wizard

Re: Samsung Galaxy S2 signal issues

     I'm sorry to hear you're experiencing issues. Have you tried updating your profile and PRL (preferred roaming list) by going into menu > settings > system updates/about phone? I would suggest starting off with that, I don't see any outages currently in that area.

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Journeyman

Re: Samsung Galaxy S2 signal issues

Thanks Shane.

I tried doing what you said, and especially after the PRL update it seemed to have a better signal for a little while. But before 24 hours was up it went back to the constant bad signal, both inside my house and driving to work.

Journeyman

Re: Samsung Galaxy S2 signal issues

I'm having the same issues with my device (Galaxy S). Messages would take hrs to come through, the phone would freeze up and I would have to take the battery out to reset it, and constent glitches with making phone calls!

Journeyman

Re: Samsung Galaxy S2 signal issues

I just bought the S2 on Tuesday, and it almost immediately started roaming - both data and calls. I added my home and work wifi networks, but it still roams. I called Sprint and the agent on the phone had me do a hard reset, and it still happened. She then suggested it might be an internal antenna malfunction, and suggested I return the device for a new one. I got the new one, and within a couple of hours, it was roaming again. I really wanted this phone, but my old Blackberry is looking kind of good at this point...

Journeyman

Re: Samsung Galaxy S2 signal issues

I'm taking my phone in this weekend to the Sprint store, but I'm honestly not even trustful of a second one of the same. I haven't had much luck with Android based phones, as I had pretty much the same issues on an original Droid under a different carrier

The interesting thing I saw was that my phone worked perfectly over in the Seattle area a couple weeks ago. Once I got to the western side of the state I was running permanent 5-bar signal and 4G, even though the Sprint map says I should have the same here.

Re: Samsung Galaxy S2 signal issues

If I were you I would try what Shane_M suggested above.  It helped me when the signal started to jump to roaming

Journeyman

Re: Samsung Galaxy S2 signal issues

The Galaxy S2 is a great phone, the issue you’re having is more than likely a problem with the area you’re in. in any event I would dial *2 and ask a service rep to help with reprogramming the phone. I have done the ## code for programming and my daughters Galaxy S2 started working the way it should. as for roaming, you can set your phone to operate on sprint network only. Touch the menu button, touch settings, touch wireless & networks, touch mobile networks, touch roaming, select sprint only this should prevent your phone from roaming...

Journeyman

Re: Samsung Galaxy S2 signal issues

Another thing that may be helpful, find out who the 4G Wi Max carrier is in your area (sprint will give you this info) and then check their coverage map for your area. In my area the 4G Wi Max carrier is Clear Wire. 

Journeyman

Re: Samsung Galaxy S2 signal issues

What is the ## code?  I tried entering one that someone gave me but it didn't do anything.  I have never had more problems with a phone before in my life.  I dumped T-Mobile for this and very disappointed.  Would have rather stayed with T-Mobile.  at least I had service.  Spring/Samsung nothing....

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Journeyman

Re: Samsung Galaxy S2 signal issues

The ## code is ##72786# but regardless you need the MSL which can only be retrieved over the phone with Sprint or at a sprint store.

Journeyman

Re: Samsung Galaxy S2 signal issues

I have the same issue, searching for something on the internet will take so long to load, or give me the error page. I took it in to a Sprint store and the phone had full service bars inside the store so it worked perfectly fine! but outside the store I can't even get it to work properly! Maps don't load, messages are sent/received hours later, and service is rarely there. Since I can't "re-generate" the problem, they can't do anything about it. It is very frustrating after spending so much money on a phone and not work properly.  I tried the updates, the factory reset, and no change.

Any other suggestions?

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