I purchased an S2 a couple months ago, and after about the first 2-3 weeks I've had constant signal issues in my old house and new one, at work, and on the road in town (zip codes 99354 and 99336). I'm in a max voice coverage are and a middle 4G area "in most buildings, on the street and in a car."
I keep 4G on, but it constantly goes in and out with a "4G service has been disconnected" message, regardless of location. My reception bar is also always going out, constantly jumping from 3 bars to 0 (never 5 despite the coverage map), and at least a few times a week tells me I'm roaming (which I'm not). As mentioned, this can happen in the house sitting next to a giant sliding glass door, or outside in or out of a car. My actual call quality typically sucks - I can make a call with it showing 4G/3 or rarely 4 bars and yet voice is constantly breaking in and out before the call finally drops. I call right back, and suddenly everything's fine (at least for a while).
Messages are also problematic; while straight text messages are usually okay, picture attachments frequently have to be resent by me or the person sending to me.
I'm guessing this is a device issue, but I'm not sure as my roomie has an iPhone through AT&T so we can't compare with the same carrier. The interesting thing is I had the exact same problems at my old house with my previous phone, an original Droid, but that was also on a different carrier.
Any advice, or should this just go straight to a local store?
Here's everyone's answer:
It's not your phone, it's the network. They signed the contract with Apple and got way more new users than they anticipated. With everyone including their grandmother is using a smartphone, the network is really being stretched thin. They do not have the infrastructure to handle the data being used on their network. There is no win win, sprint has unlimited data but service sucks, other carriers have great service but will kill you with data charges. Here are my speedtest results I did 5 minutes ago in the heart of Atlanta 545kpbs download and 36kbps upload. This is laughable, I can't test 4g because I have no 4g signal, go figure. Also, we are the only carrier in the world who doesnt have the new Ice Cream Sandwich software update. I really mean across seas and in the US we are the only ones who don't have it. This just further confirms that whatever Sprint is focused on, it certainly is not providing quality, relaible, and up to date service for their customers. I am jumping ship ASAP, may even suck up my $650 in ETFs. When I call into Sprint about delays in text messages, dropped calls etc they just confirm that I have 98% signal in my area, (yeah right) dismissing that real issues me and thousands others are having. Sprint, you have fell to a new LOW!!!!
My fiance went from an ATT 4s to a Sprint 4s, I can personally tell you the phone is akim to a paper weight on Sprint.
You can always wait for the network to improve. But we know what waiting gets us on Sprint (you hear me GS2 users.....cough......ICS...cough...cogh)
I have the same issues... and i have had them since about a month after i got the phone I wonder if is the phone or the carrier am new to sprint so am not familiar with their service
Same here, both my 4G Touch and my wife's 4G Touch have same issue, zip code is 92618. (Orange county), my phone is version 4.0.4 my wife stay at 2.3.6, so i don't think this is phone issue, it just happened couple days ago and before it was all good. I have opened a ticket with customer support two days ago but they failed to call me back in 48 hours (maybe they mean business day? but sorry i have to use my phone 24x7). I had dropped calls in the morning/afternoon, now it happens at night too, even right after I updated PRL and Profile. Signal went high as 3~4 bar then dropped back to 0 bar in about 10~20 seconds then calls was end due to no signal. I tried outside/inside each room different direction but no differnet. Hope Sprint can fix this sooner.
I'm actually glad the I'm not the only one with these problems and the Galaxy S2. The original phone kept going to roaming, losing the data, taking forever to open any sites, or showing an error due to taking too long to open a site. Sprint reprogrammed it, I tried the info from Shane's message from April. Nothing worked. Now the 2nd phone is doing the same thing. I might say it's the area but it goes to roaming no matter where I am, including sitting in my house. Also my sister who lives in the same house, on the same Sprint contract, but has a Motorola Photon, has never experienced these problems. So it doesn't seem to be a carrier problem but more of a phone problem. With this being the 2nd phone, I'm at a loss as to what to do next.
richboy212, Glad to know it isn't just me. I have had two different phones, HTC Hero and SG SII, and in both cases could not get a good signal consistently in the Denver area. As long as I'm on the main roads it's okay, not great, but if I'm even one or two blocks off the main roads in neighborhoods, in houses, or buildings, it's terrible. I rarely get 4G coverage, but what is worse is not being able to make a phone call in the metro area. I have to have a WiFi personal tower in my house (1 block from a major road) to get a signal in my home. It's very frustrating.
I've had my phone 2 and a half months and have had the same ongoing problem. I call in, get the updates and continue to have the problem. I think it's the phone. I had an evo for 2 years and had no problems.
Just this weekend, there was a new update for my Galaxy II and I was hoping this would fix some of the issues I'm having, and now turns out it is even worse than before! My emails are not going through, reception is much worse, and it is very slow!
Has anyone been able to have their phone replaced??
I have very bad luck with phones, and really wish I could find the perfect one!! =(
I've recently experienced signal issues with mine as well. And it started way before I updated to ICS.
I actually just got my FOURTH Epic 4G Touch replacement today. Reason being, I wasn't getting a signal and when the phone did show a signal it wasn't connecting to it. I would have to power down and turn back on in order for the phone to reconnect. Kind of a pain, for a business phone.
I've called Sprint Tech Support too many times to count and have factory reset my phone more times than I have fingers and toes (no, NOT kidding!!). I did get some great stories though, the most recent (Monday night) was the the tower near my home has been down since March and isn't expected to work again until sometime in September. And this tower problem is causing major outages and lack of service in my area. Of course that absolutely infuriated me because in the two months of calling Sprint to complain about this latest Epic problem, no one ever mentioned this to me. So I asked to speak to a supervisor who then said that I was misinformed and that wasn't actually the problem. The tower wasn't down, it was just being upgraded and no outages or lack of service were a side effect. He told me the Epic 4G Touch is known to have internal radio issues and advised me to bring it into a repair center so I could get the phone replaced...again...So, today I received my FOURTH Epic 4G Touch (since March).
And I can't actually tell you if the connection/signals work or not because I've had this 'refurbished' phone for all of 5 hours and have been on the phone with Tech Support for the last 2 because I keep getting error messages which cause the phone to reboot. Sprint Tech tells me I have to now bring this phone into a local store to have it looked at...again. So glad I get to waste my vacation days at a Sprint store and not on the beach!!
Oh, but the Supervisor was kind enough to offer to upgrade me to the Galaxy SIII for $199 plus a $50 early upgrade fee...minus $124 for trading in my Epic 4G Touch.
So, basically I will need to shell out $125 to get a newer phone when I've only had this model since early March (paid full price because I didn't qualify for an upgrade and honestly I was OK with it because I thought this wouuld be my last phone for a while...)
Um, so yes Sprint I am taking a vacation day to deal with my phone...at a VERIZON store.
Kiss this customer of 10 years goodbye...nice that Sprint values it's long-term customers.
Anyway Good luck with your signal issues. I would suggest going with a different phone if you can. My EVO 4G got a great signal at my house and in my surrounding area. And my friends on Sprint also don't have the signal issues in my area that I do. But then they don't have the SII.
>>It's not your phone, it's the network. They signed the contract with Apple and got way more new users than they anticipated.
>>With everyone including their grandmother is using a smartphone, the network is really being stretched thin.
While its always easy to slam the carrier, this simply isn't the answer. I have four phones on my plan, 2 EVOs and 2 Samsung S2. There is definitely a device difference with the S2. In the course of one day hers will beep into roaming probably 20 times just walking around our house, all the while mine is 3 bars or better. If she turns on 4G she can't get a signal at home, however, standing right next to her on sprint with my EVO I get a great 4G signal.
We got her phone at best buy. We took it in for service and they swapped it out with another Galaxy S2 (I'm assuming refurb) and it has the exact same issues. As another poster mentioned, it seems to have actually gotten worse with the recent update pushed to the phone.
Has anyone had issues with the GPS signal? My son's S2 does roam more than my EVO, but not as bad as my wifes. The issue with his phone is the GPS is crap. We try to locate each other at events and even with all the proper location settings turned on, his GPS accuracy is horrible.
I am having the same issues, I have 3 other users on my account with different phones and we can be in the same place.. I have one or no bars and they have 3-5 bars, so I don't think it is the signal from Sprint but my phone. The tech's I talked suggested I go into the sprint repair store and have a diagnostic run on it, which I'm doing tomorrow... Hopefully I have better luck than y'all have been. Will post if anything positive happens
I'm having the same problemw with my Galaxy S2, went in for the diagnostics and it was a waist of 1.5 hours of my day. Thay said my phone has no signal issues and gave me the same old line about the towers that they give everyone else. My wife has the same phone with the same issues. We both had the EVO 4G before this and never had signal issues. my boss has the EVO 4G and gets perfect reception standing right next to me when mine is roaming or not recieving a signal at all. Sprint will not swap out this phone for another model just another S2 with the same issues. We all need to print this thread out and file complaints against sprint and samsung with the FCC, and your states Attorney Generals Office. You can file with the FCC on line, by fax, mail, or by phone, if you can get a signal.