cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S2 stuck in a boot loop...

Highlighted
Journeyman

Samsung Galaxy S2 stuck in a boot loop...

This phone has not nor was it ever rooted.

It froze up on me earlier, I left it sit for a good 30 minutes, thinking it was trying to load a program.  It was still frozen so I pulled the battery, now it's stuck in a boot loop.  I have tried different batteries, I have tried holding the power button and then restarting it, nothing like that is working.  Any ideas?

Tags (4)
1 REPLY 1
Journeyman

Re: Samsung Galaxy S2 stuck in a boot loop...

TBReptiles,

Thank you for posting. I will be happy to help. We need to do a hard rest on the device to see if it is a software issue or a hardware issue. (Before you do the hard reset make sure you back up your information.) If you need help just reach out and I will be more then happy to help. Let me know if that helped. Thanks.

Thank you,

April

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat