cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Journeyman

Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Ok, so I used to have a crappy Evo and bought a galaxy s2 online b/c with my evo sprint basically said I was screwed. Anyways I get my phone and the battery doesn't seem to be lasting at all. Its constantly crashing. When I turn it back on my phone is dead and it has to go back on the charger. It can handle doing alot at all. I can call someone when it's fully charged talk for 10 minutes the damn thing dies. Sometimes during a text as I'm typing the keys the words stop showing in message and sometimes the drop down menu freezs. Also, there are times that the bottom keys(home,back,etc.) freeze up too oh and my roaming pops randomly too. I have been reading some forums about the ICS software not being as good as GB. So are these problems linked to ICS should I uninstall it?

21 REPLIES
Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Yes, some of us have experienced ICS issues.  However, if you bought your phone a second party it's hard to say if all issues are ICS related or someone just wanted to dump a phone they abused.  If you purchased it from Sprint or other retailer I"d return or exchange it. 

If you look around the board here you'll see some solutions that people found helpful to them.  It takes some digging to find helpful posts, but they do exist. 

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

I am having the exact same issues!

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

i have the same exact phone which i got about two weeks ago. As soon as i got it i updated to ICS and my only complain is the Battery life. I charge it all night and by the time i start to use it in the morning my battery will be half dead by mid day.

As for the crashing thing i havent experience this unless im using Google Chrome as my broswer but i think it has to do with the app. I have noticed that it does freeze sometimes but it usually goes back to normal in a few seconds. i suggest you try to replace the phone since you recently got it. im sure you can exchange it for the the same kind of phone.

Good Luck

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

I'm having the same issue as well. It's only started within the last week or so though, so I can't directly blame ICS. What I do know is that my phone will freeze to the point where I have to pull the battery. On reboot, I'll be down to something like 7% battery, even though I was just up in the 80's or 90's before the freeze. I'm also noting that something is keeping the kernel awake so the phone can't go to sleep.

As usual, now I need to go through and start removing apps to see if any of them are the cause.

Hey Sprint, here is an idea - how about offering the option for an OS update when one comes down? Some of us don't whine and moan for a new OS because our phones are running just fine. You force an OS upgrade to everyone because of the vocal minority, and now we all have battery issues. This isn't iOS where you control the hardware - blanket updates don't work. Please stop making OS upgrades manditory!

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Good morning Ericbeeson,Misael209x, Andreamabbott, Skypiratepally

Here is some helpful information that will help with the battery life: 1)removing any unused applications 2)using the auto brightness feature 3)turn off gps,bluetooth and hotspot when you are not using it4) maunually sync emails. If these tips still don't help I would recommen to take the device to a service center to get tested. here is alink to find oe close to you: www.sprint.com/storelocator. *Paida

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Thanks for the quick response, though I think I've found the culprit. It appears my battery is going bad. I've had the phone for around a year, so this seems a bit premature, but I took the battery out and placed it on a table and it spun. You can also see a slight bulge on the battery's back. I found a battery on Amazon where someone posted a review and he mentioned the exact issues I'm having-

  • Random freezes
  • Battery showing incorrect levels
  • Heat issues

Apparently, the batteries aer only good for a certain number of charges - if you plug your phone in when it is at 75%, you're essentially killing your battery a little more.


Hopefully, the new battery will resolve some of my issues - though I'll be a little more judicious about my charging.

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

I'm on ICS 4.0.4 FI27. Good news, long story short, I went to Settings-->Accounts & Sync then removed entries for Facebook and Twitter and this fixed most of my battery drain problems, seriously. And like many others my GPS sensor goes off the rails at times and won't detect sats, and that puts my E4GT into a power tailspin. So the first and easiest thing to do is to disable GPS from the notific'n panel. Then later at night, I'll either pull the battery and restart which seems to set GPS straight, or because every few months that doesn't even work, I use the "GPS Status and Toolbox" app's Manage A-GPS State tool to clear the GPS cache, pull the battery, restart and its fine. This can be alot of workaround stuff but at least you won't anymore hate the phone you loved so much and makes the wait for Jellybean more tolerable.

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

I have similar issues.

Problems started sometime in December, and now the battery doesn't last more than 3 to 4 minutes. But shows more than 70% battery full.

- Doesn't last for 3 to 4 minutes, with battery. Gets turned off.

- I see a bulge in the battery.

- Gets heated up some times.

- Have to plug it all the time to use it.

Time for a new bettery. Hmm.

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

I had the same problem over the weekend and went into a store.  The tech guy said it was a common problem and he had seen 3 swollen batteries just that day.  He found a spare and said it should last until my upgrade eligibility in August.  Gotta say, I'm disappointed not to see a response about that here.  Apparently the batteries for this phone are notoriously bad.

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

Not sure if you got your answer, but I will go out on a limb and confirm for you that it's the battery. So stop trying to update your phone and all of the other "quick fixes" you have found on the net. (Sorry for the , but IMO there has to be a bigger problem here that the big dawgs won't admit to).

I got the update just like most and yes, the phone started to act funny since then. Random reboots, shutdowns and lack luster performance with battery life. It didn't get worse until this week. My phone is the GSII purchased in Dec 2011. I spoke to Sprint today, it's the battery and it's not covered under warranty. You have to foot the bill for a new one. (Ok, get over it right)...So I travel to 3 stores today looking for a battery. I can't wait for it in the mail right....but what do you know, no one has it in stock. Well, just get it on line my wife says. Ok, I will. What do you know, can't find it on Sprint.com or Samsung which has it back ordered.

Sigh...to make matters worse, I check the website for this list of new areas for 4G LTE service.. what do you know, my major area which just hosted the Super Bowl is not on there. However, just two hours west of here in a small country town, they are on the list to get 4G LTE? Confused, me too. If you really want to confirm it's the battery...take it out and put it on a flat surface. If it rocks, it has expaned and can no longer hold the charge. Until you replace it, it won't properly function.

(Disclaimer - I am not a professional or electronic tech.)

Last thing, I know some of you may say "hey man, you signed the agreement...I sure did because just like the major social network site, cell phones and their technology are an increasing part if not way of life. however, as a consumer, I am tired of the increasing trend of climbing prices for services accompanied by decending quality in customer service and product. Now I'm off to search for a cell phone battery for this paper weight.

Good luck guys and gals!

Journeyman

Re: Samsung Galaxy s2 issues with battery and keeps crashing. Please Help!

It isn't the "battery" per se ...it is the software from ICS that is bloating your battery... Go back to customer service and get gingerbread back...

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.