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9/30 - Samsung Epic Maintenance Release - DI18

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

Not a SINGLE PERSON got this update today. Sprint and Samsung are just playing us for fools so we don't return our phones before the 30 days is up.

GG if you believed them and didn't return your phone.

Highlighted
Wizard

Re: 9/30 - Samsung Epic Maintenance Release

We learned this evening that there were administrative issues getting this software loaded to Google's servers.  We don't yet have an expected time when this will be available but will update you as soon as possible.  Please see the statement below that was sent by the Sprint Product Management team:  

We  were planning to release an update for your Samsung Epic 4G on 9/30.   The file was delivered and on track for distribution but late this  afternoon, we learned that an administrative issue prevented Google from  releasing the update as we had planned.  We are working to resolve the  issue and will provide an update as soon as we understand the new  delivery schedule.


We  would like to clarify that  the timing of this update has nothing to do  with the 30 day return window that many of you on these blogs have been  discussing and that this delay has nothing to do with any last minute  changes within the release package itself.  The delay is simply due to  an administrative issue that we are working to resolve. 

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

That's what you get for trying to upload a large file over 3G with an Epic....

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

If it truely has nothing to do with it why doesnt Sprint extend the return window till after the update is rolled out. So people could actually see if any of the many issues are fixed on the Samsung Epic 4G.

Sounds funny

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

why dont you just upload it to sprint.com for download?

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

Hi Russ,

   There are security implication to allowing a system upgrade to be downloaded from a web site such as sprint.com. I'm certain the system they have set up is more secure, and as easy to deploy updates as possible (and has more capacity than sprint.com). There are always many details as to how a software package is deployed, any one of those details can bite all of us in the butt if not done right. No sys admin wants to be in the news tomorrow because of hundreds/thousands of bricked phones! (has happened several times!).

I trust that Sprint and Google are taking necessary precautions, and my Epic is working quite well enough to wait a day or two longer for an update that installs properly!!

My 2 cents' worth...

- Earl

Master

Re: 9/30 - Samsung Epic Maintenance Release

earldaniels wrote:

Hi Russ,

   There are security implication to allowing a system upgrade to be downloaded from a web site such as sprint.com. I'm certain the system they have set up is more secure, and as easy to deploy updates as possible (and has more capacity than sprint.com). There are always many details as to how a software package is deployed, any one of those details can bite all of us in the **** if not done right. No sys admin wants to be in the news tomorrow because of hundreds/thousands of bricked phones! (has happened several times!).

I trust that Sprint and Google are taking necessary precautions, and my Epic is working quite well enough to wait a day or two longer for an update that installs properly!!

My 2 cents' worth...

- Earl

This is very true. There was a McAfee update several months ago that rendered computers useless and getting blue screen errors every time they were turned on. The issue was nothing McAfee did. It also wasn't a Microsoft issue with Windows. Every computer that had an issue with the update was already infected with malware that required a file that was modified by the update. Did anyone wait to find out the cause htough before reporting on it? No, they immediately jumped on it being either McAfee or Microsoft's fault.

In addition, over the air updates are an entirely different process to set up than a downloadable version that installs through your computer, and making an update that can be installed through the systems at a Service and Repair store are also entirely different and must interface with other programs that the S&R locations use. Google only provides a way to update the phones over the air. Anything requiring the device being plugged in to a computer for the update requires a custom application to be written by the manufacturert. This is why the HTC Hero 2.1 update was an entirely different scenario compared to the Samsung Moment 2.1 update. Entirely different update programs made by two different manufacturers. Google doesn't provide an official over the wire installation application. The HTC Hero update required HTC Sync to be installed (otherwise errors usually occured), after that though you just clicked continue a bunch of times. The Samsung Moment update on the other hand required putting the device into download mode manually, then removing the battery after the drivers were installed, then turning it off and putting it back into download mode again, etc.. It was a much more difficult update in comparison as evidenced by posts on the forums after it was made available. Even though the instructions were on the screen step by step and just required you to follow them exactly, a lot of people had issues with it. Was it an issue with the updater application? Maybe. Was it an issue with people not following directions? Possibly. Was it a problem with the phone itself? Could be. The end result was the sae though, it was harder to do the update in comparison.

It's all well and good to say, "it should be on Sprint.com", but in actuality there is very little similarity between each of these upgrade scenarios. The only thing they have in common is that the software on the device after the update is new, otherwise everything in between is different. You also must take into account that while many users are considered "Power users" and can do many advanced things without issue, the vast majority of people don't want to be bothered with things like that. Updates should be as simple as possible, but that can't always be possible for an end-user OTW update. Also having an OTW update also means maintaining it. The update must be available online and kept there. If there are issues with it, then tech support needs to be told how to do at least basic troubleshooting for it.

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

Salters88 wrote:

If it truely has nothing to do with it why doesnt Sprint extend the return window till after the update is rolled out. So people could actually see if any of the many issues are fixed on the Samsung Epic 4G.

Sounds funny

They won't answer this question because the "delay" is obviously just a ploy to lock as many suckers into a contract as possible.  Feel free to prove me wrong, Sprint (I won't hold my breath).

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

Earl,

Thank you for posting something well thought out and logical, and I wholeheartedly agree with your points.  I'm sure no one is happy with this whole scenario, but worse things have happened.  The Sprint, Samsung, and Google development and release folks are people too, and with this update we've had much more transparency on Sprint's part than one can expect in this kind of situation (and for this, I applaud you, Sprint).  Unfortunately, looking at some of the posts on these boards, the transparency tends to backfire, but I hope to see you keep it up, Sprint.  Thank you very much for trusting us enough to keep us in the loop on how things are going.

Dan

p.s. If I recall correctly, everyone made a big deal about how great OTA updates would be when Android came around, because at the time we only had over-the-wire updates.  But now we're complaining when an update roll-out takes a few hours longer than we expected?  Come on, let's all relax here.  Earl, thank you again for your points above.  Along those lines, I don't think it's been mentioned enough that so many updates in such a short time are practically unheard of, and we should appreciate Sprint and Samsung's responsiveness.

p.p.s. No, I don't work for Sprint, but I have observed IT projects both as a customer and IT employee.

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release

I just have to say that people really need to relax. I'm sure that Sprint and Samsung are doing what they can to get the updates out and working correctly. I really getting tired of people getting mad over little issues and saying things like "this phone sucks" or "i hate samsung". If you weren't happy just return it and get something else. I know I am pleased with my phone. It runs great and fast. I have notice issues here and there but I have fix some and I know Samsung/Sprint are aware of the rest of them and are fining solutions to reslove the issues. Things like the 3g upload issue and some others (above) have a fux and rooling out soon. Tish phone is still faster any other android device and wil be great to see Froyo on it. Of course they have to work on it and and get it set up for TouchWiz and the hardware of the phone but it is coming (by the end of Oct or the end of the year) and with some luck polished. ALso saying the EVO is so much better is really a bad case because it had issues on the release and they have been mostly fixed. Same thing is happening to the Epic right now.

Just to sum up, you either like the phone or not. Don't complain about the state it is at, either wait or find something else. IT is just that simple.

Now with teh update. I am looking forward to the 3G speed increase. It is very helpful when talking and browsing at the same time. I amd watching for it and still enjoying my amazing phone.

Journeyman

Re: 9/30 - Samsung Epic Maintenance Release - Temporarily Delayed

so its delayed ok i dont have too many major problems that this update would fix other than my slider being loose im good what im more curious about it whehter or not the froyo delay is good or bad for the epic 4g receving the gingerbread 3.0 update

Wizard

Re: 9/30 - Samsung Epic Maintenance Release - Temporarily Delayed

joshua0801 wrote:

so its delayed ok i dont have too many major problems that this update would fix other than my slider being loose im good what im more curious about it whehter or not the froyo delay is good or bad for the epic 4g receving the gingerbread 3.0 update

I do not think this, or any other, software update will have much effect on a loose slider.

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