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Android 2.2 - continuation from locked threads

Highlighted
Wizard

Android 2.2 - continuation from locked threads

I will be locking several threads on the Epic sub-community that all have the subject of the Android 2.2 upgrade.  Many are becoming too large and/or off-topic.  As I lock them, I will provide the links to them here as a reference.

Please continue discussing and commenting about the pending update here.

Locked threads:

Epic - Android 2.2 Leaked Test Release - DK28:  http://community.sprint.com/baw/thread/52685?tstart=0

Getting annoyed - No Android 2.2? STILL?:  http://community.sprint.com/baw/thread/58634

Update 2.2: http://community.sprint.com/baw/thread/58643
Find and update the software version on your Samsung Epic 4G: http://community.sprint.com/baw/message/237851#237851
Find and update the software version on your Samsung Epic 4G: http://community.sprint.com/baw/thread/44405
Find and update the software version on your Samsung Epic 4G: http://community.sprint.com/baw/thread/57506
Froyo Update Complaints: http://community.sprint.com/baw/thread/57211
No really...Epic Fryo official firmware is now available: http://community.sprint.com/baw/thread/52621
epic 2.2 release date...photos from sprint computers (?): http://community.sprint.com/baw/thread/55499
Froyo is Out so....: http://community.sprint.com/baw/thread/49962
we need a update to froyo??????: http://community.sprint.com/baw/message/252776#252776
When is 2.2 or 2.3 Gingerbread coming out for the Epic?: http://community.sprint.com/baw/thread/57421
android 2.2 for epic 4g: http://community.sprint.com/baw/thread/52872
Android 2.2 Froyo for the Epic...when?: http://community.sprint.com/baw/thread/51042
Epic 4G FROYO Update: http://community.sprint.com/baw/thread/48641
android 2.2 update: http://community.sprint.com/baw/thread/43117

Android 2.2 update for the Samsung Epic: http://community.sprint.com/baw/thread/52545

[added links to locked threads]

[added another locked thread]

Message was edited by: dshoem01

Message was edited by: dshoem01

452 REPLIES 452
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Journeyman

I'm waiting for 2.2 so hopefully Outlook exchange flaws will be fixed.

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Journeyman

I personally lean towards blaming Samsung first, Sprint second.  That's not to say that Sprint gets no blame.

What Samsung did wrong:

1. Put more dollars into advertising this and (I'm guessing) not enough dollars in the project to pay for top notch developers to get the 2.2 update rolling at an effective pace.

2. Obviously created a phone that was hard to upgrade.  One service provider rolling out late is one thing, but none of the carriers has been able to roll 2.2 out quickly for the Galaxy S line.  Even T-mo, who typically adds the least amount of bloatware, has been really slow to roll this update out.

What I think Sprint has done wrong:

1. Set expectations that they clearly couldn't meet.  Maybe they were drinking too much of the Samsung Kool-aid and just passed the marketing propaganda down the line, maybe they put some of their own firewood in the pit.

2. Haven't fired the head of the upgrade division yet.  When it comes to running software projects, the man in charge not only should have a technical know-how, he should represent his department (or delegate to someone else) to other entities within the company - i.e., the marketing department, customer service department.  Expectations should be set.  Communications should be effective and explain problems in an accurate and non-tech friendly manor.  This is a crucial activity of any software department.  The lack of answers says either this ball is being dropped or their message is being repressed by higher forces. Either way, he's too weak to take a stand or he isn't doing an adequate job.

Aside from that I'd like to mention that peeps need to stop telling us to root and void warranties.  There's no logic that makes it a good argument.  It's a fiscally liberal gamble many of us choose not to take.  Next October, after peoples warranties start expiring you may have an argument - not now. P.s., what seems easy to you may not be easy to someone else.



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Journeyman

I'm sorry, but the Epic was SOLD as a 2.2 phone. I clearly read that the Epic was a 2.2 capable phone on the Sprint web site both before and after I bought it. I and many others were also told that by many Sprint representatives and technicians everywhere. They all said the update was being "rolled out any day" when I bought the phone many months ago. So was 4G. I went into a Sprint store and the technicians there told me that 4G was being tested on two local towers and would be operational that weekend, and that was in early October. They're not even close to it now. If any company's representatives and literature made promises like that and their on-line sales literature confirmed it, then I think the company would be held liable for refunds or exchanges for not living up to their end of the bargain.

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Journeyman

...do not under estimate the power of the consumer Samsung...there a plenty of people, (lawyers, politicians, reporters, bloggers, etc.) who own a Galaxy phone or tablet...if Samsung does not rectify this simmering fire soon and protect their reputation and brand name they will suffer in the millions of dollars. I myself have praised Samsung for their products for several years...I own a hi-def TV, and an electric range from Samsung...but I will be dammed if I buy another product from them ( was looking at Samsung refridgerators last week) until this update is distributed  and soon.

They can start by notifying everyone who owns and is registered through their website by text messages or email to come clean about the update...they cannot and will not "punk" the American consumer...look at their neighbor towards the east "Toyota"...wake up Samsung before letters of protest start being circulated among us disgruntled owners and letter of protest start hitting the legislators, FCC, and the airwaves and printed media outlets...is it really worth it?....come clean now!

...and Sprint...do not make the mistake of AT&T. They were tops in the game until about 8 years ago... they had the "everything plan for $99 long before you did...a lot of your success was from customers like me who fled "Cingular" and AT&T...once they switched to "Cingular" and then back to AT&T they never have achieved the confidence of me and a lot of other customers...we came to Sprint for a reason...we will not stand from being "punked".

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Journeyman

Sprint,

It's in the lab - nice response.  Please post a draft of the release notes from the lab engineers or a pre-release of the kernel source and maybe we'll get off your backs.  If you can't even post either one of those, then I call BS on the lab.

I have time travel cooking up in my lab, maybe I'll start selling the special time travel car harness you'll need to be able to travel in time when my technology is done.

Yes, you're probably saying what a stupid thing to say (time travel).  It's not any more stupid or deceitful then selling a dock for my phone that won't work without Froyo...

http://teamviper.devphone.org/

Team Viper for the win!  At least someone cares about the community that Sammy/Sprint neglects.

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Journeyman

CASHJR23,

   THANKS .. Thanks for having the guts to make the same statement as I have ...   I will never purchase another Samsung product again ..

My guess is that we are not the only ones feeling that way.  That is the only course of action Samsung has left us.  However I also feel as though Samsung could care less.

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Journeyman

After they doing the same with the BH2, Moment, Intercept and the Epic, its more than clear that samsung doesnt care and sprint isnt willing to put the foot down on them and defend the customer.

I worked with Orange for several years and when sony ericsson did the same they were dropped off there roster until they got thier act together, thats what the wireless povider should do: offer better service to their customers and defend them from fraud at all cost, the customer will always back them up. American businesses don't understand this... Samsung less....

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Journeyman

This is not really completely Samsung's fault.  The international Galaxy S phones have been updated a while ago http://www.androidauthority.com/index.php/2010/10/15/samsung-galaxy-s-2-2-update-arrives/.  There were quite a few customizations that the American carrier's decided to make to the Galaxy S line.  This is especially true of the Epic which is different from the vast majority of Galaxy S phones with a slide out qwerty keyboard, flash, and CDMA radio.  Given how T-Mobile's update is going and how Bell's update occurred in Canada, it is highly likely that many of the issues are related to trying to update OTA.  The international carriers often update using Kies and T-Mobile's update now is using mini Kies.  Bell's OTA update resulted in a substantial amount of bricked phones as well as corrupted SD cards. Do the people complaining here really want Sprint to rush the update, potentially bricking their phone and corrupting all of their data on the SD card?  Attempts to do such a major update OTA adds a huge amount of complexity.  Honestly, they need to not worry so much about customers that purchase epic that would'nt understand how to click next on their computer.  That undoubtedly low percentage of Epic owners could get help from a Sprint store.  Even without the 2.2 upgrade, the Epic is still the best phone on Sprint IMHO.  Will it be even better with 2.2?  Yes!  However, there is a huge amount that goes into an update like this that changes the base code that the entire phone runs on.  Sprint and Samsung burned themselves a couple of times with updates that they almost rolled out but had to pull due to some serious issues.  Would the people complaining here be happier with a bug-ridden Epic simply because it runs 2.2?  After those failures it's not a wonder that they don't want to say anything until they are ready.

I'd say that the real lesson to be learned here is to STOP BUILDING CRAP INTO PHONES!  Leave Touchwiz and the Sprint apps OUT of the build of the ROM and have them as apps in the marketplace available to people with these phones.  A link could simply be included to the apps in the market place rather than having them installed/built in. By separating this additional software out of the ROM, the complexity would be reduced a ton

Message was edited by: ANEIRIN

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Journeyman

Here's a story over in the Verizon forums where users are talking about the T-Mobile Vibrant update.

http://community.vzw.com/t5/Samsung-Fascinate/What-happens-when-customers-file-a-class-action-case-a...

Here are some questions I have:

1. Is there anything similar being done with the Epic?

2. How is it that a fully working update got release for the Vibrant in a short period of time, and yet there is still no udpate in sight for the Epic?

3. Why did the Fascinate get a maitenance update to fix the GPS while the 2.2 update is pending, and why can't the Epic get this same maintenance update?

4. Has there ever been an official answer as to why back in December, the Samsung website showed the Epic as having 2.2 and then it was changed. Samsung stated that this was due to the website updating autpmatically. Was this supposed to correspond to having the update before the end of 2010?

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Journeyman

1. Is there anything similar being done with the Epic?  Well the class action lawsuit doesn't have any effect on readying the update (it takes months to do this).  The fact that T-mobile got theirs out now just shows that they had been developing it for a while.  The T-Mobile Galaxy S has the least number of changes from the international version that was updated IN OCTOBER.  T-Mobile does not have a keyboard, flash, or CDMA radio.  The class action lawsuit does help a lawyer get rich though!

2. How is it that a fully working update got release for the Vibrant in a short period of time, and yet there is still no udpate in sight for the Epic?

See above.  The Vibrant update was actually in the works for a while and had the assistance from the snafu trying to update the Bell Vibrants in Canada.  http://www.engadget.com/2010/12/18/samsung-pulls-froyo-update-for-bells-vibrant-after-reports-of-f/

3. Why did the Fascinate get a maitenance update to fix the GPS while the 2.2 update is pending, and why can't the Epic get this same maintenance update?

The GPS had already been tweaked for the Epic before it's release.  The Epic simply doesn't need this update because they had it first.

4. Has there ever been an official answer as to why back in December, the Samsung website showed the Epic as having 2.2 and then it was changed. Samsung stated that this was due to the website updating autpmatically. Was this supposed to correspond to having the update before the end of 2010?

There was a build of Froyo that got to the point of being placed on Google's servers and was shortly to be pushed out, in fact the earliest builds of the Epics actually received this update.  There were some bugs still in it so it got pulled.  Then the week before Christmas there were 1 or 2 other builds that were finishing their testing runs and seemed like they would be released the day after according to the normal release schedule.  Prior to this release, the Bell Vibrant in Canada had its update that I linked to in my previous post.  A significant number of users had issues due to that update and Samsung pulled it.  The Epic update was likely pulled at this time as well so Samsung could parse what went so horribly wrong to ensure that when it was released for us, we would not have a similar experience.  The website was being updated in tandem to what was going on so when the update was rolled out the website would get changed also.  Most likely the website continued with its update automatically as it wasn't the focus of attention at the time.  This is why website updates are often the source of information for leaks on all sorts of products etc.



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Journeyman

I wouldn't cancel since I'm locked into a 2 year deal now, but it's important because Citrix doesn't work on 2.1 but it does on 2.2. that gets me back to where i was with my old phone (HTC Touch Pro). I didn't even consider that this phone would not be able to do it since I have had this functionality for quite a while on an older phone.  Didn't realize I'd be taking a step backwards with a "flagship" phone.

VPN would be nice too, but apparently that won't work in 2.2 either, at least not with the solution we are using.

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Journeyman

If the GPS had already been tweaked on the Epic, then it STILL does not work. Both the original phone and the replacement phone I got have the same problem. Regardless of signal quality and regardless of whether I am inside or outside, I open Google Maps and ask it to show me my current location. I get an error message that says your location is temporarily unavailable. I open up GPS Test and out of the number of satellites that GPS Test sees, none are being used. The accuracy is never better than 30 meters or 98 feet.

Sprint support doesn't understand how I can find this accuracy information, but they tell me to turn on wireless networks. While that helps as far as not getting the location unavailable, the accuracy goes from 30 meters to 1900-2300 meters. This is why I want the 2.2 update -- so that I will have a working GPS. According to reports I've seen, those that put the DK28 on their phone have reported that the GPS instantly locks.

I don't suppose that all these bricking issues that are going on have anything to do with the software program that Samsung uses, and that all these issues would be eliminated if this update were done via OTA.

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