I have been a customer for 10yrs and I have been on the " $99 simply everything plan" since its inception. I have been very please with service and pricing until recently. I upgraded my phone to a newer smartphone and was told I now have to pay an add'l $10 for "premium" data. THAT GOES AGAINST the "Everything plan" if you are going to add "special" fees on the side. It is a backdoor way to raise rates ...VERY DISHONEST!!! I believe that Premier customers who have been loyal should have fee waived. If the fee is not waived, then I will be reconsidering my Cell provider and look into moving to another plan.
I will also have to agree. I have been a customer for 11 years. I have the “$129 Simply Everything Family Flan” with 5 lines. Always like Sprint, always recommended to friends and family, and never had a problem until yesterday. I had the HTC hero in my main line that I used for almost two years, until I recently upgraded to the new iPhone. While I wasn’t happy with the $10 dollar fee I agreed to it and upgraded anyway. Since I got the new iPhone I noticed the internet speeds are terrible compare to my HTC Hero. SIRI half of the time will tell me “It’s having trouble connecting to the network”. When I get that error I noticed also I cannot surf the internet, and restarting the phone seems to bring the internet back, but with the same sluggish speeds. So I’m paying $10 dollars more for worst service, not good. To add insult to injury, yesterday I called Sprint to activate my old HTC Hero in one of my other lines just to be told that I have to agree to another $10 dollars a month for my old phone that I was not paying the fee before. This really got me angry, I thought this fee only apply to new contracts, but according to the Sprint manager I talked to on the phone, it applies to any smartphone regardless of contracts or if either the phone is new or old. You can imagine my surprise when I heard this, especially when I signed this contract last year and there was no talks about the $10 dollar fee. I thought the reason for having a contract is that both parties in the contract need to abide by it, according to Sprint you, we, the customer do, but not Sprint. So I couldn’t activate my old HTC Hero, because I did not agree to the $10 dollar unfair charge. This my friends is how you lose a faithful 11 years old customer in 10 minutes. Really disappointed, really angry, I’m returning the new phone this week and wait until 3 of my five line contracts expired next year to cancel everything and move on to smaller carrier, since AT&T and Verizon is not any better. I still appreciate the 11 years of great service, is disappointing that it has to end this way.
Only because your grandfathered in without the fee, If you were to activate that same phone today you would incur the fee.
I dont have it on my blackberry ...DUH