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BEWARE IF YOU UPGRADE YOUR CELL TO A NEWER SMARTPHONE

Journeyman

BEWARE IF YOU UPGRADE YOUR CELL TO A NEWER SMARTPHONE

I will also have to agree. I have been a customer for 11 years. I have the “$129 Simply Everything Family Flan” with 5 lines. Always like Sprint, always recommended to friends and family, and never had a problem until yesterday. I had the HTC hero in my main line that I used for almost two years, until I recently upgraded to the new iPhone. While I wasn’t happy with the $10 dollar fee I agreed to it and upgraded anyway. Since I got the new iPhone I noticed the internet speeds are terrible compare to my HTC Hero. SIRI half of the time will tell me “It’s having trouble connecting to the network”. When I get that error I noticed also I cannot surf the internet, and restarting the phone seems to bring the internet back, but with the same sluggish speeds. So I’m paying $10 dollars more for worst service, not good. To add insult to injury, yesterday I called Sprint to activate my old HTC Hero in one of my other lines just to be told that I have to agree to another $10 dollars a month for my old phone that I was not paying the fee before.  This really got me angry, I thought this fee only apply to new contracts, but according to the Sprint manager I talked to on the phone, it applies to any smartphone regardless of contracts or if either the phone is new or old. You can imagine my surprise when I heard this, especially when I signed this contract last year and there was no talks about the $10 dollar fee. I thought the reason for having a contract is that both parties in the contract need to abide by it, according to Sprint you, we, the customer do, but not Sprint. So I couldn’t activate my old HTC Hero, because I did not agree to the $10 dollar unfair charge. This my friends is how you lose a faithful 11 years old customer in 10 minutes. Really disappointed, really angry, I’m returning the new phone this week and wait until 3 of my five line contracts expired next year to cancel everything and move on to smaller carrier, since AT&T and Verizon is not any better. I still appreciate the 11 years of great service, is disappointing that it has to end this way.

Journeyman

Re: BEWARE IF YOU UPGRADE YOUR CELL TO A NEWER SMARTPHONE

I dont have it on my blackberry ...DUH

Master

Re: BEWARE IF YOU UPGRADE YOUR CELL TO A NEWER SMARTPHONE

Only because your grandfathered in without the fee, If you were to activate that same phone today you would incur the fee.

cheryl3344 wrote:

I dont have it on my blackberry ...DUH

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Journeyman

Re: BEWARE IF YOU UPGRADE YOUR CELL TO A NEWER SMARTPHONE

They want $10 a month for 24 months...very close to my cancelation fee if I decide to shut the account down today.  I'm plan shopping right now.

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