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Cannot hear caller unless on speaker phone

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Journeyman

Cannot hear caller unless on speaker phone

Sometimes.  It's flakey.  I can be in the middle of a call, or dialing, or answering and suddenly cannot hear the caller, but they can hear me.  So I hit speaker phone and then we can talk.

I took it to the Sprint store, and they 'cleaned the microphone', which of course, makes no sense since the caller CAN hear me.

It sure sounds like a software problem.  It may or may not be related to the proximity sensor.

Anyone know of a fix?

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