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Epic 4g airplane mode bug

Journeyman

Epic 4g airplane mode bug

Has anyone had a problem with the Epic 4g getting stuck in airplane mode?

I have had phone for 3 days and it has happened more than 20 times.

I have read that it happened on another Samsung phone, the Moment, I believe.

Is there any fix or has anyone heard of a software patch coming in the future?

31 REPLIES
Sprint Product Ambassador

Re: Epic 4g airplane mode bug

Have not heard of that yet.  What were you doing when it went into airplane mode?  Was there any predictable or repeatable pattern to cause it to happen?

Product Ambassador, long time Sprint employee
Journeyman

Re: Epic 4g airplane mode bug

I just posted same issue.  Didn't find this post before.  No pattern in mine, happens random when phone is resting.  Very frustrating.

Journeyman

Re: Epic 4g airplane mode bug

My new Epic is doing the same thing. It appears that it is only happening when the phone is idle. I have had the phone for about 1 week, it has happened maybe 7 or 8 times.

Journeyman

Re: Epic 4g airplane mode bug

This happened with my Epic last week...except I couldn't get my phone to turn OFF airplane mode.  Phone went idle and the next time I used it, I fount that it was stuck in airplane mode and wouldn't reconnect to wireless/bluetooth.  I was on with tech support for over an hour trying to figure this out...they did three different factory resets and could not find a solution to this problem.  At their suggestion, I got a replacement Epic the next day.  This one has it's own quirks, but they are quirks I can live with (notification light intermittant).

Journeyman

Re: Epic 4g airplane mode bug

I contacted Sprint technical support and after three very long troubleshooting sessions, they decided that it was a good idea to send me another phone which I received today.

As I am typing this, my original phone has now been stuck in airplane mode for over an hour.  I have been trying reboots and pulling the battery with still no success.  I have not found a fix that will take it out of airplane mode.  It has been doing it randomly to include while I am talking on it and using applications.  Then, as quickly as it turned on it will just turn off with no rhyme or reason.

I hope that after I activate my new Epic that this will not repeat itself.

I suggest calling technical support if you are having this problem and having a new phone sent to you.  The only way they are going to solve this problem is to get our problem phones back to them so they can look at them and try to find a solution.

On a lighter note I did find out from one of the tech support people that the Samsung Media Hub will be active "very soon".  They also said that the 2.2 update will not be to far behind that.

Journeyman

Re: Epic 4g airplane mode bug

I called sprint support to report and was told that they had not heard of this problem.  I told them they should look at their own site to see the hundreds of complaints.

Anyway, I have turned off the wifi mode and the phone has not done gone to airplane mode since that.  So found a solution, but still stinks to have a phone you can't use the features of.

Journeyman

Re: Epic 4g airplane mode bug

I have had my phone for a day and mine is stuck in airplane mode and will not get out of it.  After half an hour on the phone last night I was told I needed to take it back for a new one.  How can they possibly sell you a defective phone, and expect loyal customers.  Absolutely terrible product.

Journeyman

Re: Epic 4g airplane mode bug

mine has had that problem also. I have been stuck in airplane mode for 2 days now and there is no rhyme or reason to how to get rid of it. it will randomly turn on and off, but mostly off. I just started experiencing this problem within the last week. I WILL return this phone and cancel my plan if tech support can't fix it SOON!

Message was edited by: fangsout

Journeyman

Re: Epic 4g airplane mode bug

Same problem here.  Phone enters Airplane Mode at random.  So far, it appears to happen only when on Wi-Fi for me, but that might just be coincidence. Whatever the reason, it is very frustrating--it happens 2-3 times per day.  If Sprint does not fix this bug, I intend to return all of my 4 lines and cancel my account.  What good is a phone if it randomly goes off the network and will not make/receive calls? 

Does anyone know whether Sprint has acknowledged this issue and whether a fix is in the works?  When I called customer service, they were clueless.

Journeyman

Re: Epic 4g airplane mode bug

Uh-oh. Look up the Samsung Moment or the Samsung Intercept and the words "airplane mode" on Google. Yeah. Big problem. Not fixable a lot of the time. What makes things worse is that the Epic shows up as the Intercept in the mobile browser, even on Sprint's site. I'm not sure why, as the user-agent doesn't say that, so the sites must be looking at something else to recognize it as the Intercept.

But the parallels between the issues are as close to identical as they can get. This doesn't bode well.

Journeyman

Re: Epic 4g airplane mode bug

Even worse, I called Sprint yesterday, and Samsung today, and both claimed that they had never heard of this issue with respect

to the Epic, and that it is not a "known issue."  Great customer service, eh?  I have to believe, given the other complaints I have read about,

that I'm not the only person who has called with this issue.

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