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Epic only plays Voice Mail on speaker

Journeyman

Epic only plays Voice Mail on speaker

Since the update I have 2 Epics that will only plaback voice mail on speaker

14 REPLIES
Journeyman

Epic only plays Voice Mail on speaker

Uncheck the selection in the Settings of the Voicemail program regarding the speaker choice.

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Journeyman

Epic only plays Voice Mail on speaker

I am also having this problem. I cleared the cache with the program with no luck. Also the setting for the speakerphone was selected as off. I Tried it both enabled and disabled and the voicemails still come out of the back speaker. If you tell the message to go to the speaker it just gets louder. I think this started with the EL30 Update but it may have been earlier. I would prefer not to reset the entire device.

Journeyman

Re: Epic only plays Voice Mail on speaker

I am having the same issue with the EL30 Voicemail application (T.5.2.0.24) on the Epic 4G where -- most of the time -- voicemails are only playing back through the speakerphone even though I have the Voicemail Setting -> Speakerphone unchecked (says Speakerphone is automatically off).  When you play the messages, clicking the speakerphone button only causes a click to occur - sometimes the icon changes to the mute icon and sometimes the icon automatically changes back to speakerphone.  Either way, it does not switch the output to the earpiece - it stays in speakerphone mode.  What is strange is that occasionaly when I go in to the Voicemail application, everything will work properly, but most of the time it will only play out of the speakerphone.

This does not happen every time (that is why I said most of the time above).  Once it does starts happening, the Voicemail app stays messed up until I re-boot the phone.  Then things will start working properly again; but not for good. I have tried all kinds of things including killing the app, changing settings and exiting and then coming back in, re-booting and leaving new messages, etc. but I can't replicate the pattern that causes it.  It just happens.

Journeyman

Re: Epic only plays Voice Mail on speaker

I just had to fix this on my husbands Epic...go into voicemail settings and change to speakerphone, save, go back to home, go back in and turn it back off, and save and it will work correctly again...I can't be positive, but I may have done a full shut down and restart in between.  You can also try shutting down, the removing battery and removing the sd card.  Restart with the sd card out.  Completely shut down, put sd card back in, and restart again. 

Journeyman

Re: Epic only plays Voice Mail on speaker

Thanks for the recommendation, KAYLANIK.  Unfortunately for me, I have tried that and it only works temporarily.  Eventually the voicemail ends up always coming through the speakerphone, regardless of the setting.

Re: Epic only plays Voice Mail on speaker

This problem appears to be occuring with the last update to the voicemail app. I had to restore my phone a few days ago and voicemail worked perfectly with the older voicemail version, even after EL30...until the voicemail app updated to the latest version.

Journeyman

Re: Epic only plays Voice Mail on speaker

Mine is playing through speaker as well. I have done everything I have read to do, and it is still doing it. I do not believe when an upgrade is sent out to your phones, you should have to do a "full restore" or any other major things with your phoine in order for it to work. I can't tell you how many things I have had to fix since this upgrade. Seems Everytime i get one problem fixed another one crops up. I want my voicemail off speaker, and it is not checked off under the settings either.

Re: Epic only plays Voice Mail on speaker

Texyy wrote:

Mine is playing through speaker as well. I have done everything I have read to do, and it is still doing it. I do not believe when an upgrade is sent out to your phones, you should have to do a "full restore" or any other major things with your phoine in order for it to work. I can't tell you how many things I have had to fix since this upgrade. Seems Everytime i get one problem fixed another one crops up. I want my voicemail off speaker, and it is not checked off under the settings either.


Read what I posted above what you just posted...

Journeyman

Re: Epic only plays Voice Mail on speaker

So your saying I need to "restore" the phone?

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