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Find and update the software version on your Samsung Epic 4G

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Journeyman

Find and update the software version on your Samsung Epic 4G

I have an epic and it came with with the baseband version DG17.  It was supposed to have the updated DG27, and then is now updateable to eith DI07 or DI18... I can't even get it to update to DG27, and my phone thinks it is everything is "up to date."  How do I get this update?

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Journeyman

I had the same problem. We bought four Epics. The two that had firmware DG17 couldn't update. We were told to contact a corporate repair center. I contacted the repair center in New York City. They were aware of the problem. They sent me a link to software on Samsung's website. The software was intended to reset the phone so that it would accept firmware. It didn't work. The technician tried the Samsung fix and it didn't work for him either. He contacted Samsung again and they conceded that it wouldn't work. DG17 was the first firmware for the Epic. It seems that an upgrade path remains unresolved if not impossible.

I was advised to return the two phones that had the DG17. I was well under my 30 days. Radio Shack exchanged them and the replacements which had DG27 have since undergone successive upgades with no problems to DI18. From what I ahve learned the DG17 phones can't be upgraded over the air or at a service center.

It behooves Sprint and Samsung to do something about it.  There are many others in the same situation all seeking a solution.

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