The hard reset has indeed restored my Epic's battery life! That's the good news, which outweighs the bad by a considerable margin. My Froyo'd Epic has been on for 5 hours, and under normal use, it is still at 82% -- projecting out to 20 hours, which is what I was getting before.
There is an OTW flash to 2.2 on the Samsung website for Windlows users, but not for Mac. Instead, through their chat window, a Samsung tech guided me through a hard rest on top the OTA EC05 update already delivered to my phone.
Here's what you can expect afterwards (this is the bad news):
There is some good news - or at least I thought it was good.
Hope that helps.
UPDATE: I am now at 12 hours, battery is at 50%....on heavier than normal use.
Thanks for your update. I haven't ever done a factory reset on the Epic. So would appreciate a little more guidance.
Once I do the reset, will I need to find the OTW EC05 update (I am a Windows user)?
Or will it be delivered automatically OTA as if the phone has never been updated?
Is it useful to have the Samsung Tech involved or will this be straightforward?
Any other tips?
Thanks for the encouraging information.
The update file for OTW from windows is on the samsung website. here's an excerpt from an email i recieved from Sprint, earlier:
The OTA install, as flawed as it is, doesn't disturb your SD card. The OTW install, however, I know nothing about. If there are implications for the SD card regarding the OTW install, I don't know about them. Are you able to access the OTA? Either way, in the end, you will have a wiped phone. Back everything up, first!!
The Samsung Tech was very helpful and fully supportive, and based on my experience, will happily walk you through it step by step. It seems straightforward to me, but it was reassuring to have the tech available. In fact, given that I am not a Sprint or Samsung tech, I would highly recommend the Samsung tech guiding you via the chat window.
Can you double check that link for the EC05 OTW update. I have been checking that same page everyday since they pulled the EB13 OTW update, so far (under software) I have only seen the
Win XP/Vista/Windows 7 Aug 31, 2010 Device(Install),USB Driver (Software) (ver.1.0) @ 9.5MB shows up the same In Firefox4.0 or IE8.0 for me.
Message was edited by: RSPC
Looks like it might have been pulled.... a tacit acknowledgement that there really is a problem.
For the record: no one either at Sprint or Samsung has denied to me there were problems with the OTA install - I have been dealt with candidly at three points of contact. It makes it so much easier to deal with the problem, and it makes me feel better about the companies i'm dealing with.
I try to steer clear when I hear OTA or Update, they just mean trouble.
It may be a hassle but wiping a device even 2 or 3 times before doing a clean install will Always give you much better results, and in the long run actually much less of a hassle. There is nothing left over from old software to mess up the new. I'm personally still on EB13 that I did myself with the OTW SWUdate tool from Samsung and the only problem I have had was the low light lag with the camera app, found a fix for that and I have no problems what so ever with what I use the phone for.
FYI I use Astro file manager FREE to back up all my apps synced my contacts with Google and just copied my whole SD card to a new folder on my PC All in all took less than 30 min to get my contacts and 106apps back(apps were 1 at a time about as fast as you can tap on the icons) Naturally it was about a week before I had everything set just the way I wanted, but that's to be expected.
Thanks for the info...how did you reach the Samsung Tech. Initially I tried to reach Sprint...and after 80 minutes on hold (while I worked on my computer) I was disconnected!
How did you get the ECO5 OTA after you did the hard reset?
I know last week, I finally got the EC05 OTA to update from EB13 after I did was recommended here...download a few apps.
My only problem (that I've discovered) is the signficant change in the battery life.
Thanks for the additional info....
So for the record, I called Customer Service to do the hard reset. I ended up talking to 2 different people and neither one were aware that there was a problem with the EC05 update - or an issue with battery life.
It took several different attempts to get the reset to "take" - Several times I got the message that the phone could not activate. Then we went and re-entered the phone number in two locations - did that 3 times....... and tried 3 times to do a profile update - that didn't ever end up going through -
But somehow the phone is working - so we'll see how the battery life is once I get it all set back up.
My contact sync misfire is SMS only - as i had long ago uncoupled phone contacts from gmail. For various and sundry reasons, i was having sms threading problems with key people on multiple accounts when the gmail and phone contacts were coupled. I diodn't lose any SMS's - they just aren't linked to the phone-only contacts anymore by name ('John Smith'), only by number ('5552229876'). Everything else is fine.
@Ful5hand: i reached Samsung via the chat window on the software download page for the Epic (SPH-D700). There is a live chat support link off to the right. Note: you already have to have EC05 on your phone.
@Ful5hand: EC05 already needs to be present on your phone, either via OTA (which is how i got into this fix in the first place) or via download from a site that may have a copy (xda-developers, for example). Battery life is back to normal...i'm projecting to 20 hours, which is what I used to experience previously. I'm at 15 hours since unplugging it this morning, and it still has 27% juice after a day of heavier-than-usual use.