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Screen won't turn off

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Journeyman

Screen won't turn off

Since the update my screen won't auto turn off. I have to hit the button 2 times for it to stay off. I check the auto turn off setting and it still set but something isn't letting the screen sleep. I check all running apps and fucntions nothing is running that shouldn't be so im stumped .

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3 REPLIES 3
Journeyman

Re: Screen won't turn off

Same thing is happening to my wife's Epic, but not to mine. Have you tried calling tech support & having them hard-reset the phone? That may work. BE SURE to backup first though - I lost several of my paid apps when I had to have my Epic reset a while back. Good luck & please post a resolution if you get one. Thx!

Journeyman

Re: Screen won't turn off

I was having the same issue and I powered the phone off for about 10 seconds and turned it back on and I havent had the issue at all anymore. (the ol turn it off and take the battery out for 30 seconds lol)

Journeyman

Re: Screen won't turn off

Turned it on & off, but maybe I will try pulling the battery and waiting 5 minutes or so.  Beats resetting the phone!  Thx.

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