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Sprint issuing credits for botched 2.2 updates

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Journeyman

Sprint issuing credits for botched 2.2 updates

One of our Epics updated to 2.2 the other day and promptly lost the ability to see any and all Google calendars associated with the account. Sprint tech support told me this was a known issue with the update, and the only workaround was to wipe the device back to factory state and reinstall all apps and resync contacts. I really don't want to have to reinstall everything, and re-set everything back up, so I'm going to wait for the fix to come through.

I asked Sprint to credit back to me the extra $10 per month that they are charging for premium data service, since not be able to sync your calendar just doesn't seem very premium to me. Sprint agreed to keep crediting this charge back to me each month until the problem is fixed.

FYI, I didn't even need to speak to a supervisor to get this... I had to ask to speak to one, but when the original rep came back on the line she informed me they would be making the credit.

Oh, and one other rant. I hate that I have to pay this $10 fee anyway because whenever I have tried to have 4G turned on, it works for a while then invariably just stops communicating with the servers. The only data that works reliably on my device is 3G, so I've come to just leave 4G off all the time. So why do I have to pay for it?

26 REPLIES 26
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VOBGUY1 wrote:

If there were no big problems with the update then why did they stop the OTA update?


Because they kept getting calls over and over from people with the same problem? Music player and camera crashing and google calendar not syncing were the issues with the most complaints...all of which are easily fixed by clearing the data on the calendar and sd storage apps. But those problems shouldn't have been happening because of an update so they pulled it.

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Journeyman

You could be right. Usually when something goes wrong, not-so-tech-savvy people start panicking cuz they don't know better. And notice how they complain more cuz they always think it's someone else's fault that their gadgets don't work right. So to save themselves the headache they pulled it off.

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Journeyman

I immediatley got the update when it was available on the Samsung site and found that my phone would ring 5 times on ther other end before hitting my phone...the reps of course didnt have a clue...they diidnt even know the update was out!!! I got fed up and finally learned how to root my phone and installed ViperRom Trinity 2.0 and the Genocide Kernal and it has been fantastic ever since. Not recommended for eberyone, but I have a lot more features than on the stock software...Now, I am getting what I paid for

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