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Total Loss of 3G since upgrade

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Journeyman

Total Loss of 3G since upgrade

Since the new software update, I can no longer access internet unless I have my WiFi on at home or in an area that has 4G. There are not many areas that have 4G availability. So I'm paying for web services that I can't use. I called customer service and got the song and dance saying they are not aware of this issue and to go to a store. Anyone else have this problem and know how to fix it? I shouldn't have to go to a store everytime I need help with this phone.  Thanks.

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Master

Total Loss of 3G since upgrade

Also ensure that you have the mobile network turned on in Settings > Wireless and Network > Mobile Network. You can also quickly access the setting byholding the power button. I see quite often people accidentally turn that off when messing around in the settings. I don't think most people check that as the first troubleshooting step either because of how simple it seems.

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Master

Total Loss of 3G since upgrade

You can try to update your profile.  That will reprogram your device to allow for 3g data access.  home/menu/settings/system updates/update profile

If you still can't access the web, private message me and I'll send a data refresh to push the settings to your device that will allow for it to access the web. 

thanks

-John

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Master

Total Loss of 3G since upgrade

Also ensure that you have the mobile network turned on in Settings > Wireless and Network > Mobile Network. You can also quickly access the setting byholding the power button. I see quite often people accidentally turn that off when messing around in the settings. I don't think most people check that as the first troubleshooting step either because of how simple it seems.

View solution in original post

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Journeyman

Total Loss of 3G since upgrade

Thanks guys. I actually caved in and went to the Sprint store and apparently the update cancelled my 3G even being on. Felt like a moron, but at least it's fixed and I know for next time. I appreciate you guys answering me.

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