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Touch screen freezing

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Journeyman

Touch screen freezing

When the weather is above 90 degrees, my touch screen freezes after a call. I have to open it up, remove the battery & power it back on.

Any ideas??? thanks

3 REPLIES 3
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Re: Touch screen freezing

peachrhino,

Thanks for posting. I do apologize that is happening to you. Is the phone hot to the touch?

Thank you,

George M.

Sprint Social Care Team

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Journeyman

Re: Touch screen freezing

At times it is. I have a rubber protective case on it. I have even tried it after removing the rubber case and it still does it. It only happens when the outside temperature is above 90 degrees. Pretty much all summer.

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Re: Touch screen freezing

peachrhino,

If the phone is not sitting in direct 90 degree heat.

It shouldn't over heat everytime it's that hot outside.

Can you visit a service and repair location? http://bit.ly/HmuBvA

Thank you,

George M.

Sprint Social Care Team

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