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Unable to get phone connected to computer

Journeyman

Re: Unable to get phone connected to computer

I changed the settings, and now it works.

Thanks for the tip. This was something that both Samsung support and Sprint support never thought to check.

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Sprint Employee

Re: Unable to get phone connected to computer

I'm glad that it's working for you now. I have to say I've only seen these changed for a manual software update in store.

Journeyman

Re: Unable to get phone connected to computer

THANK YOU ALL!!  I have been surfing the net for days trying to fix this and checking ##8778# (which I never heard of before this post) found that USB was set to MODEM instead of PDA!! Now, I can finally see an external drive letter for my phone on my HP laptop. 

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