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multimedia messages

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Journeyman

multimedia messages

I cannot hear any audio and on some of my multimedia messages, I only can see half of the picture sent. Does anyone else have this problem, is there a solution?

2 REPLIES 2
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Wizard

Try pulling your battery out and leaving it out for 30-60 seconds then returning it and turning the phone on, by performing a soft reset it can resolve a lot of common issues, since it's only happening on some of the messages, also you could try using a separate application for SMS/MMS messages like handcent possibly and you can always call Sprint tech support.

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Journeyman

Thanks Shane, the battery pull did'nt work, so I called technical support and they updated my profile. I did not know tech support was open late at night on weekends. My phone seems to be working now, you were most helpful.

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