ever since i ran the gingerbread update my phone has been in a power-cycle loop. sprint laughingly tells me to call customer support, which i can't cos (hello) my phone is inoperable. then they tell me to go to a store, which i can't cos the closest one is over an hour away.
how do i stop the power cycling? it's been doing this for 15 hours.
is the data on my memory card gone? i removed it after the update.
You memory card is safe - when your phone boots up it needs to read it as part of the startup so put it back in. Have you tried button soft reset -
These are the same type steps to wipe the phone so do not select that -
Larry ~ OKIESTRO
My phone got hung in the reboot process after the upgrade. It switches back and forth between the Galaxy S screen and the Sprint 4G screen.
I tried following the reboot process outlined above, but I keep ending up in the same place - it's not rebooting. Do you have any other suggestions I can try?
You will have to do a factory reset. The reset will not affect your SD card but will delete all apps, call logs, text messages and settings on your phone.
I am having this issue as well. Has anyone called Sprint from another phone about this yet? I can't until I get off work.
See the post above yours...if you call Sprint that is what you will be told to do....or to take your phone to a sprint store where they will most likely perform those steps.
Thanks! I posted at the same time as you so I didn't see it.
When I have time (lunch break of after work) I guess I'll be doing that! I've been thinking about doing a wipe lately anyway because it's been running kind of wonky.
To Okiestro...That is nothing but a cop-out and it may work for smaller problems in which you can actually load up the OS but when you can't even get past the Galaxy S screan, that is definitely a very serious issue here. How about, do you have any idea how to fix it when system restore DOESN'T WORK? Or do I have to simply wipe out a years worth of my data just to get my phone working again due to what was supposed to be a simple update to improve my enjoyment of my overpriced Sprint product?
I had the same problem with the update, and I had no problem just resetting my phone. The whole reason it did that for me, when I looked into the logs, was that there were some corrupted files already into the OS before the update. most likely due to my exxessive use of the phone, and the amount of time I spend around magnets.
In my opinion, the benefits of the update far outweigh the problems.
JPART5510 - Even if you do the reset your info should be backed up in Google. A store can install the operating system software if need be also. If you have info that is not in Google that is important there are programs to keep everything backed up to your sd card. As a default your media is automatically stored on your sd card and is not lost by performing the steps above.
Larry ~ OKIESTRO