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Call rejection?

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Journeyman

Call rejection?

Where is the option to have a contact/phone number reject or go straight to voicemail?  I've searched Google and don't see the option where it should be for Android 4.2.2.

Thanks.

7 REPLIES 7
Master

Re: Call rejection?







Good afternoon! If you go to a contact in your phone and open up the contact that you want to have go to voicemail, select menu and there should be an option to add that number to the reject list. Let me know if the information helps.


*Audrey


Sprint Social Care Team




Journeyman

Re: Call rejection?

No, there is no option for the reject list.  If I go to a contact and hit the menu button the options are "History", "Edit", "Delete", "Link Contact", "Mark as default", "Share namecard via", and "Add shortcut to home".  Nothing else.

Master

Re: Call rejection?







Hello again! I did the same search on Google as well as on our website. What I did find, that I will share with you, is a couple different options to reject calls to go to voicemail. If you enable voice control, you can simply say, “reject” and the call will go to voicemail immediately. Check it out here: http://bit.ly/19h1765. You may also reject an incoming call with a message: http://bit.ly/1akO6qK. Please let me know if you have any additional questions.


*Audrey


Sprint Social Care Team




Journeyman

Re: Call rejection?

Audrey I appreciate your help, but I would like to escalate this problem "up the food chain".  I've been in the IT field for 30 years, and a Sprint customer for 20 years.  This feature is part of the base Android operating system, which means someone at Sprint made a conscious decision to remove it, and I'd like to know why?  What do I need to do to escalate this?

Master

Re: Call rejection?

ToddinAtlanta,

     Can you please PM us!

Click SprintCare, then on the right click private message.

We look forward to addressing your concern.

Thank you,

George M.
Sprint Social Care Team

Journeyman

Re: Call rejection?

I would like to know also how to block unwanted calls!!

Master

Re: Call rejection?

Melideasis09:


Thanks for hitting us up on our forums. Blocking unwanted numbers is pretty painless. Click this link and follow the steps provided: http://bit.ly/1jIcHw5



Jon H.

Sprint Social Care Team
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