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2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

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Wizard

2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

Samsung Galaxy Note 3 Software Update - NAB

Enhancements/Fixes

- OS upgrade to Android 4.4 (Kit Kat)

- Prevention Pop-up removal

Important Notes

- Software version is N900PVPUCNAB

- Refer to the Samsung Galaxy Note 3 Software Update article in Support for install instruction

20 REPLIES 20
Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

Now that the update is available, can it be applied before waiting for the network to tell me there is a system update available?  The error messages that keep popping up are very disturbing.

Master

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

toqsprint

You may manually check for the software update (http://bit.ly/1bMtjiv) however if it is not available to your market you may not have the option to update. Software updates are sent in waves by the manufacturer.

Ruthie
Social Care Team
Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

I HIGHLY recommend holding off on upgrading to KitKat.  It has broken a large number of apps and overall performance on the phone not to mention, completely screwed up the access to SD card.

Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

I wish I would have come across this before I upgraded to kitkat...phone is very laggy, cannot access my pictures on the sd card, nor can I send text messages. I have reset my phone and took off all apps that I have downloaded and still am having issues.

Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

How long does it take to update? My phone has been updating for two hours!!! I am waiting on a call. Didnt realize it would take this long.  Help

Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

I was able to do the update through Kies several days ago... but i'm now having all sorts of problems.. (No SD Card problems though, think that was an international issue a month or two ago)

     1. after a reboot, the screen will not shut off, (until i kill the S Health application, even if the app starts back up, things are           ok after the first kill)

     2. MAJOR Wifi stability problems.

     3. dropping calls like its going out of style. ( can't get through more than 30 sec of a conversation if i'm moving in a           vehicle, tower handoff is majorly delayed, or programmatically having a very hard time figuring out which tower to           switch to, while voip is in use.)

     4. battery life has gone down by at least 25% (used to be able to make through the day and head home at 68%, now i'm           lucky to be at 40%)

     5. etc... etc.. (more that I can't remember at the moment.

Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

I have experienced the same problems!  This needs to be fixed!

Journeyman

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

Been having issues with Sprint too I think they got hacked!!!!   hope all my stuff is secure.  Also I can see or find a 2nd phone on my account! My work phone also is now out of service,

Master

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

KAYBEAR1206,

Has the update completed by now? The call you are waiting on us it from someone at Sprint or someone else? I apologize for the late response.

*Jessica
Sprint Social Care Team
Master

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

lvwaikiki,

Thank you for reporting this. I apologize for the service issues you are experiencing. May I have your zip code and cross streets to locate the tower?

Jen R
Sprint Social Care Team
Master

Re: 2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

JacobPagel,

Thank you for sharing your experience with the recent update and I'm sorry for such difficulties.  At this time based on the details you provided I would highly suggest allowing repair technicians at your local repair center take a look at your device for further troubleshooting.  Please ensure you properly back up all information (contacts, photos, videos, memos, etc.) before visiting.

Sprint Social Care Team

David

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