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2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

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Wizard

2/20 - Samsung Galaxy Note 3 Software Update - NAB (Android KitKat)

Samsung Galaxy Note 3 Software Update - NAB

Enhancements/Fixes

- OS upgrade to Android 4.4 (Kit Kat)

- Prevention Pop-up removal

Important Notes

- Software version is N900PVPUCNAB

- Refer to the Samsung Galaxy Note 3 Software Update article in Support for install instruction

20 REPLIES 20
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Journeyman

Now that the update is available, can it be applied before waiting for the network to tell me there is a system update available?  The error messages that keep popping up are very disturbing.

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Master

toqsprint

You may manually check for the software update (http://bit.ly/1bMtjiv) however if it is not available to your market you may not have the option to update. Software updates are sent in waves by the manufacturer.

Ruthie
Social Care Team
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Journeyman

I HIGHLY recommend holding off on upgrading to KitKat.  It has broken a large number of apps and overall performance on the phone not to mention, completely screwed up the access to SD card.

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Journeyman

I wish I would have come across this before I upgraded to kitkat...phone is very laggy, cannot access my pictures on the sd card, nor can I send text messages. I have reset my phone and took off all apps that I have downloaded and still am having issues.

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Journeyman

How long does it take to update? My phone has been updating for two hours!!! I am waiting on a call. Didnt realize it would take this long.  Help

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Journeyman

I was able to do the update through Kies several days ago... but i'm now having all sorts of problems.. (No SD Card problems though, think that was an international issue a month or two ago)

     1. after a reboot, the screen will not shut off, (until i kill the S Health application, even if the app starts back up, things are           ok after the first kill)

     2. MAJOR Wifi stability problems.

     3. dropping calls like its going out of style. ( can't get through more than 30 sec of a conversation if i'm moving in a           vehicle, tower handoff is majorly delayed, or programmatically having a very hard time figuring out which tower to           switch to, while voip is in use.)

     4. battery life has gone down by at least 25% (used to be able to make through the day and head home at 68%, now i'm           lucky to be at 40%)

     5. etc... etc.. (more that I can't remember at the moment.

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Journeyman

I have experienced the same problems!  This needs to be fixed!

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Journeyman

Been having issues with Sprint too I think they got hacked!!!!   hope all my stuff is secure.  Also I can see or find a 2nd phone on my account! My work phone also is now out of service,

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Master

KAYBEAR1206,

Has the update completed by now? The call you are waiting on us it from someone at Sprint or someone else? I apologize for the late response.

*Jessica
Sprint Social Care Team
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Master

lvwaikiki,

Thank you for reporting this. I apologize for the service issues you are experiencing. May I have your zip code and cross streets to locate the tower?

Jen R
Sprint Social Care Team
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Master

JacobPagel,

Thank you for sharing your experience with the recent update and I'm sorry for such difficulties.  At this time based on the details you provided I would highly suggest allowing repair technicians at your local repair center take a look at your device for further troubleshooting.  Please ensure you properly back up all information (contacts, photos, videos, memos, etc.) before visiting.

Sprint Social Care Team

David

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