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Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Wizard

Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

New Samsung Galaxy Note 3 Issue:

Problem identified:

Upon tarting your device, a notification WHITE SHIELD icon appears. This icon states that a program has been stopped because it tried to access your system. If you tap on this notification by pulling down notification menu, you will get the message in a rectangle box that states you can remove a program that was downloaded that is not authorized. You have three options at this point. You can check mark the box to not have the notification shown for 30 days, or you can choose cancel, or you can choose okay. If you choose okay, it will take you to the application manager in settings. That is all that it will do.

This it's not the green shield icon that is associated with a sprint application that you can use on your phone too protect it or scan it.this is something completely different and is associated with the hardware of the phone.

When I called Google on this issue saying that I had no applications that were unauthorized and I had deleted any app that I had installed after this shield icon has started to appear. Google informed me that they had heard of this problem with other carriers phones, but not Sprint. They said this is the first they were hearing about a Sprint phone having this issue.

The Google team of specialists advise the following to have you clear the cache and data of the Google Play store and Download Manager as well as uninstalling updates manually.

I've included the steps they provided on how to do so bellow:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select the Play Store app, and then tap "Clear cache" and "Clear data"

For the Download manager:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select "Download manager," and then tap "Clear data" and "Clear cache"

Please note that after clearing the Google Play Store app data, if you have set a PIN code and/or a content filter, you'll need to re-apply these settings.

In order to temporarily uninstall updates to the Google Play store app. To do so, please follow these steps:

1. Go to "Home" > "Menu" > "Settings" > "Applications" > "Manage applications"

2. Touch the "All" tab

3. Scroll down and select the Play Store app

4. Touch "Uninstall updates"

This will revert Google Play to the original version that came with your device. Google Play should automatically self-update to the current version within a few days - there's no way to permanently uninstall updates. However, you can perform the following steps to ensure the latest version of Google Play is updated properly:

1. Launch Google Play

2. Switch to the Home screen

3. Wait 5-10 minutes for the app to self-update

4. Re-launch the Google Play store app

To check your version of Google Play:

1. Go to Settings > Applications > Manage Applications

2. Touch the All tab

3. Scroll down and select Play Store

If you continue to experience issues after temporarily uninstalling updates and clearing the cache and data, please contact Google at (855) 492-5538 for further trouble shooting.

Sincerely,

John

14 REPLIES 14
Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

DId you try this and did it work?  In another thread on this topic, there's a note that Sprint is working on a fix, which suggests to me that whatever we try to do ourselves (short of rooting and then doing stuff, which Sprint of course will not recommend) will not solve the problem.  And I've tried a bunch of things without success so far, so I'm inclined to ride this out and wait for Sprint's patch.  Does anyone else have additional information on this problem, what's causing it, or how to fix it?  Thanks.

Journeyman

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

I got the flag yesterday and this a.m. Tried a couple of things and it didn't work. For now I have FC'd the Knox notification, cleared the cache and the data. We'll see what happens. Not rooted here, and this is what the folks on xda are doing to cure it for now, without root. An update would be better if it fixes it. With root, it's Knox bye, bye.

Not happy about Knox. If my device is not used in a corporate environment, I should have the ability to uninstall, turn-off, or otherwise disable Knox without root. JMO Of course, this is falling on deaf ears since Samsung won't do anything.

Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Well, I have to say that I check marked the box that said "do not display for 30 days". So I'm not sure if this "fix" works or if I won't see it for 30 days because I check marked that box. I know it's a cheap ad for us to go ahead and install the KNOX program (although the spelling within their rectangular box does not suggest that it's an ad, but falsely states that something actually was stop from accessing your system). But I did not install the knox app and have no desire to do so. However, it doesn't matter whether you installed it or not, because Knox, or at least a portion of it, is embedded into the hardware, supposedly. This is just one more thing that allows them to make sure that you do not root your phone or do something else to it because anything that you do to your phone if not done correctly and a very strict procedure will trip KNOX, and then invalidate your phone. This is really a sad thing. It seems like it's getting to be more and more like Apple all the time: getting more proprietary... with Google as well... taking control of apps and how they can, or can't, use of third-party resources.

Google is probably behind this? Seems we're all starting to get this crop up now. If the rep I spoke to is correct, and that it has been affecting other carriers and not Sprint, it is ironic that it is now showing up for the Sprint phones. This tells me that they were aware of this, and have now caused use of the Play Store to cause it's appearance on our phones.

Perhaps Google was able to embed KNOX into the latest operating system, yet not fully force installation of the entire KNOX app. Hence the misguiding notification that a program WAS stopped, and that you can safely delete non - Google authentic apps and install KNOX.

It's no longer all things APPLE. The new phrase is ALL THINGS GOOGLE. This has served us well in the past, but in reading more and more how Google is clamping down on third party app use of their resources (like Google voice).

I agree. I should be the one to decide whether I want KNOX underneath my work platform.

Choices like these are being slowly removed from... well... Our choice.

Did this fix work for you?

John

PS: no matter how many times I try to proof read my text, the phone keyboard messes with the end result. I apologize in advance for spelling and grammatical errors.

Journeyman

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

If you are not rooted the fix only works until the next reboot, which I confirmed by rebooting. The message appeared again. I'm not worried by it, and only annoyed - like commercials on TV. Just waiting on a fix.

Journeyman

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Just thought I'd share my experience in, on, and around the whole Knox garbage that Samsung I believe has been bribed, conned or strong armed into implementing into there devices. Now this is just a theory of mine that I've convinced myself to be why after so many years of Samsung being very lax and quite open to allowing their devices to be easily unlocked, modded, and rooted up until now.  Now I'm in no way a programmer and forgive me if I don't speak the techy lingo accurately for I'm a self taught tinkerer and a smartphone junkie I've had almost every smartphone that's worth having going all the way back to when HTC just started establishing a name for themselves with the HTC Touch Diamond, Diamond II, Touch PRO II, EVO 4G, EVO 3D, all the Samsung S's 2,3,4 and the Note II,and now the 3.  All of which I've rooted and flashed custom recoveries and roms.  Now forgive me for the useless flashback of my phones but I'd like to say I've watched the evolution of the what people seem to have dubbed "the hacking, jailbreaking , unlocking" side to our phones. The note3 is the first phone since my touch diamond that I did not go ahead and root and unlock the full potential of this awesome device purely for the reason of this [inappropriate word removed] Knox.  now I've had the misfortune of forgetting my Note3 on the roof of my car and driving off to once realizing I had placed it on the roof to watch it get smashed by a garbage truck, surprisingly the phone only suffered a spiderwebbed screen but that was it the touch still worked and turned on so while waiting for my replacement I decided the [inappropriate word removed] with it I'm rooting this thing.  Well rooting does open the door way to allowing you cull read and writing access to the whole phone I've found that this Knox is presenting itself to be a challenge for even the most elite of chiefs and programmers to figure out just how much of the system is it attached to and why you can't just remove it completely to get around its some how more then just and app it's to my understanding embedded into the boot img. So when u do alter the recovery partition very time u boot up the phone bright red and yellow lettering appears in the upper left hand corner of the device when u see the Note 3 splash logo.  That to my understanding is tide into the Knox and so with my new device today I've been annoyed with this white shield so I decided to power up my rooted device and see if it is receiving the same cap and sure enough it's there too.  Now I just rooted the device I didn't install or flash any custom roms mainly because there is only one rom currently for the device Jellybombed and I'm no way bashing the rom it is by far one of the best, Un buggy, and maintained roms out their it's just I've had it on my S3,S4, and Note2 and we'll I'm kinda Jellybummed out.  Forgive me for my rambling I just wanted to share my experience and to be careful when fooling around with the Knox it's more then what we are being told to believe.

Message was edited by: TheModerator - This is a public forum. Please remember that all messages must abide by the Community Guidelines.

Journeyman

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Paragraphs are your friends.

Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

John032060,

Thank you for posting this.  Did the Google support team say that they will be implementing this as their fix for this issue for Sprint users?  Have you encountered any issues since posting this?

Thank You,

Sprint Social Care Team

Michael C.

Highlighted
Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

PGHAWORTH:

Thank you for reaching out to us via our forums.  If you still require our assistance, please do let us know.  Additionally, rooting your device is not recommended and will void your device being supported.   If we do not hear back from you within 48 hours we will consider your inquiry resolved and closed.

Jon H.

Sprint Social Care Team

Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

TheGenius619:

Thank you for reaching out to us via our forums.  If you still require our assistance, please do let us know.  If we do not hear back from you within 48 hours we will consider your inquiry resolved and closed.

Jon H.

Sprint Social Care Team

Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Dronak:

Thank you for reaching out to us via our forums.  If you still require our assistance, please do let us know.  If we do not hear back from you within 48 hours we will consider your inquiry resolved and closed.

Jon H.

Sprint Social Care Team

Wizard

Re: Galaxy Note 3 Issue: Knox WHITE SHIELD Icon Appearing At Startup or Reset

Elsewhere on this forum, specifically at Shield w/ "an application has been forced to stop for an unauthorized attempt" in notification bar , one of your Product Ambassadors said on 11/7:  "We are aware of this issue and working on a fix. . . . It's an erroneous error (no functional problems) and we are working on a patch."  Given this information, should you really be threatening to close issues in 48 hours, especially when those 2 days are the weekend and another one of your representatives has already acknowledged that a fix is needed and in the works?  I think all of our issues with flaky WiFi connections should remain open until the above mentioned patch is pushed out to us.

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