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Galaxy Note 3 Issues: The REAL Review?

Wizard

Re: Galaxy Note 3 Issues: The REAL Review?

Hi Pamela!

It's been completely hit and miss. 4 Wirefly purchases, 3 good, one bad. Sprint non-corporate store, a good phone, yet Sprint Corporate stores are 50/50. Best Buy was the worst, like 80/20.

Amazon is the only place I have not received any report if a defective phone. The poor reviews are, I'm imagining, from other purchases other than Amazon itself.

I'm trying to verify that now by asking everyone here if they've purchased a defective unit from then.

If anyone responds that they have, it's a real smorgasbord as to who did, and didn't, get a good phone.

This is statistically very odd. Either a batch is all bad, hence the new releases, or they are good (some individual retailer somewhere).

It's a crapshoot if Amazon was affected.

How can Sprint/Samsung resolve a matter that can't be tracked and has no rhyme or reason?

Many of us were told a fix was coming out the 28th, yet a few messages from people who have called Samsung have received denial statements: denial about problem awareness, and denial that a fix is coming out.

It's just like it was with the S2... and it never got fixed. Samsung will probably be in denial (yet provide updates that placate rather than fix) until the Note 4 comes out.

With the problems other carriers are reportedly having with voice and data reception, and our voice problems, a recall would normally take place. But it won't. We'd have to form a class action suit... and by that time, the Note 6 will be out! (Smile). They have us... hook line and sinker... and you'll continue paying up the nose for two more years with the phone, plus the initial cost. It's a "mad mad world".

Good continued luck Pamela...

John

Journeyman

Re: Galaxy Note 3 Issues: The REAL Review?

I have the Note 3 and was disappointed that I could not return it  20 days to realize I don't like it and it isn't better than the Note 2. 14 day return policy.  For a smartphone user 14 days isn't enough time to make sure this phone does what we need it to do.  We want to give the phone a chance. Uninstall apps, re install slowly see if the issues return. Get used to the new wiz bang features.  Every issue that is resolved is done by turning off a feature. Why do we have to turn off a feature to get it to work? I should be able to use the phone the way it was intended all the features and still be able to make a phone call. My phone freezes constantly, I have wiped it twice and have avoided installing much loved apps. When I went to used the virus scan, it scanned over 300 apps. I only installed less than 20.  Out of 3 gb of RAM less that 1/2 gb was ever available to run programs. Many of the Samsung apps quit working, one stops all the time and I can't even find it in the app drawer to see what it is. Samsung ON, what is that.  The Sprint apps install themselves and I can't uninstall them, I don't' use them and they run all the time, the Google apps run all the time, the Samsung features don't stand a chance at working properly.I have to turn off the voice commands, eye sensors.  S note stops all the time, apps that supposed to be suspended deletes what I'm working on, the magazine pops up and then freezes and stops. I'm starting to hate this phone. Purchase from a Sprint corporate store on 10/6

Re: Galaxy Note 3 Issues: The REAL Review?

John032060

Hello there John,

Glad you are posting and giving informative insight. Reviews vary and some people may not be aware of issues or, things of that nature with certain devices. I'm happy to have gotten your post. The Galaxy devices are my favorite also. I'm sure your posts have helped many. As far as Samsung, I'm sure they are working to find a solution to the issues you have expressed, which will be awesome. If we get the answer 1st we will gladly share and, I hope you will do the same. Thank you again for reaching out on Sprint Community.

Erica

Sprint Social Care

Journeyman

Re: Galaxy Note 3 Issues: The REAL Review?

hey guys, i am technically on my 3rd note 3. All at a  non corporate sprint store. The 2nd one never made it out of the store because it was physically damaged and i spotted the damage after the rep took it out of the box and transferred my contacts. I refused that one and here i am with note #3 (ironically).All of these phones have the same "your internet connection is unstable" error in the notification panel.I have been on dozens of samsung customer support phone calls and tried all the known troubleshooting methods. Last week I spoke with a samsung rep who actually said they are working on a fix for the wi fi issue and i should call back monday. I gave them a few extra days and when i called back on friday , this cus serv rep denied it to be a known issue. Soo Frustrating! on the bright side the error notification is a bit less frequent , but still unacceptable. thanks for your input and i hope this is resolved soon for all who are experiencing the problems!

Journeyman

Re: Galaxy Note 3 Issues: The REAL Review?

So i just got a software update 29.94 mb. It's installing now...Hope the calls become clear!

Wizard

Re: Galaxy Note 3 Issues: The REAL Review?

New Samsung Galaxy Note 3 Issue:

Problem identified:

Upon tarting your device, a notification WHITE SHIELD icon appears. This icon states that a program has been stopped because it tried to access your system. If you tap on this notification by pulling down notification menu, you will get the message in a rectangle box that states you can remove a program that was downloaded that is not authorized. You have three options at this point. You can check mark the box to not have the notification shown for 30 days, or you can choose cancel, or you can choose okay. If you choose okay, it will take you to the application manager in settings. That is all that it will do.

This it's not the green shield icon that is associated with a sprint application that you can use on your phone too protect it or scan it.this is something completely different and is associated with the hardware of the phone.

When I called Google on this issue saying that I had no applications that were unauthorized and I had deleted any app that I had installed after this shield icon has started to appear. Google informed me that they had heard of this problem with other carriers phones, but not Sprint. They said this is the first they were hearing about a Sprint phone having this issue.

The Google team of specialists advise the following to have you clear the cache and data of the Google Play store and Download Manager as well as uninstalling updates manually.

I've included the steps they provided on how to do so bellow:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select the Play Store app, and then tap "Clear cache" and "Clear data"

For the Download manager:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select "Download manager," and then tap "Clear data" and "Clear cache"

Please note that after clearing the Google Play Store app data, if you have set a PIN code and/or a content filter, you'll need to re-apply these settings.

In order to temporarily uninstall updates to the Google Play store app. To do so, please follow these steps:

1. Go to "Home" > "Menu" > "Settings" > "Applications" > "Manage applications"

2. Touch the "All" tab

3. Scroll down and select the Play Store app

4. Touch "Uninstall updates"

This will revert Google Play to the original version that came with your device. Google Play should automatically self-update to the current version within a few days - there's no way to permanently uninstall updates. However, you can perform the following steps to ensure the latest version of Google Play is updated properly:

1. Launch Google Play

2. Switch to the Home screen

3. Wait 5-10 minutes for the app to self-update

4. Re-launch the Google Play store app

To check your version of Google Play:

1. Go to Settings > Applications > Manage Applications

2. Touch the All tab

3. Scroll down and select Play Store

If you continue to experience issues after temporarily uninstalling updates and clearing the cache and data, please contact Google at (855) 492-5538 for further trouble shooting.

Sincerely,

John

Highlighted

Re: Galaxy Note 3 Issues: The REAL Review?

John032060

Thanks Again, John. We appreciate the information. & Thank you for reaching out on Sprint Community.

Erica

Sprint Social Care

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