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Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Same issue, purchased black note 3 at Best Buy on launch day..in Utah.  Issue present from Utah to Los Angeles!  Spoke to Sprint customer service after reading John's post (made rep also read original post); rep did not acknowledge issue, said repair center should look at phone.  Rep did not seem to care when I said was within return period and I would be doing an exchange. Thank you John for your original post.

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Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

When I mentioned I was on my third phone, the Samsung Technical phone operator put me on hold, then, when he returned on the line, stated their might be a recall. I don't put much stalk in that phone operator statement, but it was odd to hear him state such.

Or best bet for Samsung "doing something" is public awareness that the issue exists. I believe they get their cues from public attention (dare I say outcry?).  The Note 2 is such an awesome phone and very stable. I've had no issues with it whatsoever. That's rare.  I had high hopes for the Note 3.  Call quality of this sort for a $700 phone (off contract) is unacceptable.  As it is, Sprint is selling its on-contract Note 3 for $50 more than other carriers.  That makes this Sprint specific issue (if indeed it is Sprint specific) that much worse.

I hope you get things ironed out. Maybe the second batch will be ok.  It's going to get costly for retailers with return policies until they fix the phone issues.

Good luck.  John

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

I have the black note 3 and I'm currently in Phoenix, az! Where did you hear about the recall from?

Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Continued investigation.

1. I reactivated my samsung galaxy note 2.

2. I experienced no issues that I am currently having with my note 3.

3. This would seem to indicate that the problem is in the hardware or software/firmware of the phone and not the carrier (Sprint) frequency.

4. I called Samsung again, and they mentioned a possible recall.

5. It is important to note that this was only a comment made by the phone operator. The comment still took me by surprise regardless of any potential follow-through on Samsung's part.

6. It would be interesting to know if this is location isolated (I'm in Southern California), or a widespread occurrence.

7. It would also be interesting to know if this was isolated to white phones only and not the black phone. I have had three white Note 3's thus far.

8. It would also be interesting to know if this was just one batch that was affected. I obtained my 3 phones at best buy not more than 2 miles separated from each of the two stores I purchased then through. I believe this was their first batch from the October 4th opening.

9. I have one arriving in the mail which I purchased online at Best Buy, so that would possibly be from a different batch. It was however a pre order, so it would be included in the initial releases.

Best Buy allows an exchange within 14 days, and that can be repeated indefinitely.  I'll keep exchanging this phone until I get one that does not have a problem.

It would seem that Samsung has left the quality assurance to those who purchase their expensive phone, so it seems right to use this Best Buy policy in order to get a working phone.

If you are having these same phone issues, please include the color of your phone and a general non-personally identifying location (City?).

Sorry to hear you are all experiencing like issues with your new phone.

Remember: if a phone is returned within 3 days (and they sometimes count the day of purchase), Sprint refunds any activation fee charged.  If you return the phone within 14 days (counting day of purchase as day one), you reset your upgrade allowance if that's how you purchased it.

Thus, if you desire to try for a new replacement within three days of purchase, it's best to do a total return, then repurchase the phone (not exchange). That gives you another 3 days to try the replacement out without incurring the $36 dollar activation/upgrade fee.

If you've already gone over 3 days, just exchange it prior to 14 days.  Each exchange resets your 14 day return option. Don't go over 13 days or you loose your upgrade status for that particular line.

Thank you.

John

Thank you.

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

YES!! i've been having the same exact issues!!!! I looked all over the internet and thought it was just my phone that was acting crazy, but now i'm starting to see more and more threads regarding this. I'm on my second, going back tomorrow to return for my third. Samsung needs to get it together

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

I am having the same problems I plan on going to the store today to exchange my phone

Wizard

Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Product: Sprint Samsung Galaxy Note 3 White 32 Gigabyte Smartphone

Problem:


Receiving voice quality on a connected call is garbled with intermittent popping and frequency morphing.


Conditions: During connected call and hears through speakerphone, or headphones, or earpiece speaker.

Not present on music, video nor recording playback. Only occurs during a connected call.  Receiving party hears me clearly on their end.

Steps taken:

Called Samsung. "It's a hardware issue. Return phone or send that one in for repairs".  Called Sprint: "All our towers are up and functioning in your area".

Actions:

Returned first phone within one day of purchase. Repurchased Samsung Galaxy Note 3 (White). Same issue. Received call voice quality verified by Samsung rep at Best Buy. Exchanged phone #2.  Phone #3 exhibits the same poor call receive voice.  Three new phones. Same call quality.

Anyone else experiencing this issue?

Thank you.