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Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Hello All,

I wanted to take a moment to thank you all for your continued effort to work toward a resolution here. Shannon and I have seem many of you (and others outside of the forum) have had success with the recent update and we will continue to monitor.

We have also seen a few reports of people that are stating the issue continues after the update. Shannon and I would like to continue trending these phones to make sure they are being addressed with our product and development team along with Samsung.

For those of you that have updated your phone but still continue to experience these voice issues, please take just a moment to send us some information via a private message.

Please fill out the template below and send it to both Shannon (Shannon_DE) and I (Chris_ra). You are able to add multiple recipients to your private message and this will ensure that if one of us is working on a different project the other will be available for tracking and trending any ongoing issue.

Your Name:

Your Device MEID:

Your Software Version (settings>about device):

Date you updated the phone:

Describe any change after the update was received:

Again, thank you all for your continued effort, involvement and patients.

Regards,

Chris

CC/Shannon (Shannon_DE)

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

hdr_00013_dark_PerfectlyClear_0001.jpghdr_00015_dark.jpg

*wink*

Highlighted
Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Hi John.  Thank you for your response. The towers in my area have been upgraded  to 4lte. And when I talked to  sprint  they said all towers were  working fine.  I tried what  someone suggested and turned off  my 4g and used  only 3g. No  dropped calls and better voice quality on my  end as well as the end of who I was talking to.  Interesting!   I then read that someone did a factory restart and it helped. So I  tried that. It did help some. I have only had one dropped call since then but the call quality is still really bad at times. My bars are continually going up  and  down  even  when sitting still.  It still seems like it could be a partially a bad antenna problem.

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Thanks Chris.  I know that some people, myself included, reported on this thread that the update fixed the problem, but we quickly realized that the update improved the call quality but not to an acceptable level.

P.S. My only other issue is that I sometimes have to turn off and on mobile data to get a 4G connection when I am in a good 4G area, sometimes a few times (yes I wait for over a minute, sometimes several, each try).

Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Hi Chris. ..

I'm sending this to you and Shannon via private message as well:

Hi Shannon, Chris and the Samsung guy hiding in the corner behind that block wall (I seeee you):

Your Name: John

*Your Device MEID: bla bla bla

*Your Software Version (settings>about device): N900PVPUBMJ4

*Date you updated the phone: 10/27/13

*Describe any change after the update was received:

VOICE on connected call voice seems like its muffled, it is cutting in and out, and breaking up with static in the background at times. it is often very difficult to make out what somebody is saying.

I also experienced problems with my data. The signal strength fluctuates between one bar and four bars while immobile. The data icon would go away and not come back. I changed my mobile settings to CDMA only, and that seems to alleviate the inconsistent data connection somewhat. The situations exist intermittently depending upon where I'm at, but it is not only when I'm at home. Once when I was roaming, I had excellent call clarity for just a brief moment during the roam. I have noticed a definite change regarding the c-section that my phone yet. I noticed that the reception icon waivers from one to four bars back and forth and sometimes just drops completely.

I found it interesting that some people in some locations have no problem at all although they bought their phone at the same place I did (Amazon). I believe that this is a regional problem depending on which region you are in and it affects many regions nationally. That's why some have had a problem free phone in one location/State while others had problematic phones in other locations,  both having made the purchase at Amazon at the same time. I also believe there is an antenna/radio issue as well as towers competing between upgraded and non upgraded towers.  You may want to post your inquiry in the: SAMSUNG GALAXY NOTE 3 VOICE AND DATA RECEPTION ISSUES: POOR AND FLUCTUATING SIGNAL STRENGTH; MUFFLED AND POOR VOICE QUALITY forum as well.

Take care...

John

John

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

FWIIW, I been monitoring this thread for awhile, waiting to buy a Note 3. it appeared to be a regional issue(s) so Sunday I took the plunge and went to the Sprint store (Coral springs, FL) and got a Note 3. Tech guy said no returns of Note 3.

Overall I have had only minor issues.  Once dropped a call. I noticed signal fluctuation that really didn't effect call or data quality. I do a lot of driving all day in this area and have been quite satisfied with note 3. Occasionally being told I sound likr im breaking up or fading in/out. When I removed my Bluetooth they said I sounded fine. Replaced Bluetooth and sound was fine.

The battery last long, on the road 8-8, when I get home still have 40% left. Sometimes email graphics are a little slow loading in. Varies where I am. My former phone (Palm Pre) I was getting a lot error 129, poor signal ( I think). No error messages so far.

Good luck to all.

Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Hi Hal... (Computer: 2001 A Space Odyssey)

I am really beginning to consider the problem with voice quality to be a combination of issues,  in this order:

1. Radio/Antenna insufficient.

2. Regional 3G towers competing with 4G upgraded towers.

3. Insufficient/inability of a software/firmware fix to address hardware issues (antenna/radio).

John

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

I wanted to add, for data collection reasons, that my boss got a Note 3 at a T-mobile location in San Dimas, and he is on T-mobile network...NO ISSUES.

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

To COMPTUTER in Florida...

"No returns of Note 3"??????  That's odd.  Did they really say that?

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Yup, I asked, at least none in this area.

Wizard

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Hello.

This is off topic.

New Samsung Galaxy Note 3 Issue:

Problem identified:

Upon tarting your device, a notification WHITE SHIELD icon appears. This icon states that a program has been stopped because it tried to access your system. If you tap on this notification by pulling down notification menu, you will get the message in a rectangle box that states you can remove a program that was downloaded that is not authorized. You have three options at this point. You can check mark the box to not have the notification shown for 30 days, or you can choose cancel, or you can choose okay. If you choose okay, it will take you to the application manager in settings. That is all that it will do.

This it's not the green shield icon that is associated with a sprint application that you can use on your phone too protect it or scan it.this is something completely different and is associated with the hardware of the phone.

When I called Google on this issue saying that I had no applications that were unauthorized and I had deleted any app that I had installed after this shield icon has started to appear. Google informed me that they had heard of this problem with other carriers phones, but not Sprint. They said this is the first they were hearing about a Sprint phone having this issue.

The Google team of specialists advise the following to have you clear the cache and data of the Google Play store and Download Manager as well as uninstalling updates manually.

I've included the steps they provided on how to do so bellow:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select the Play Store app, and then tap "Clear cache" and "Clear data"

For the Download manager:

1. Visit Menu > Settings > Applications > Manage applications

2. Tab over to "All"

3. Select "Download manager," and then tap "Clear data" and "Clear cache"

Please note that after clearing the Google Play Store app data, if you have set a PIN code and/or a content filter, you'll need to re-apply these settings.

In order to temporarily uninstall updates to the Google Play store app. To do so, please follow these steps:

1. Go to "Home" > "Menu" > "Settings" > "Applications" > "Manage applications"

2. Touch the "All" tab

3. Scroll down and select the Play Store app

4. Touch "Uninstall updates"

This will revert Google Play to the original version that came with your device. Google Play should automatically self-update to the current version within a few days - there's no way to permanently uninstall updates. However, you can perform the following steps to ensure the latest version of Google Play is updated properly:

1. Launch Google Play

2. Switch to the Home screen

3. Wait 5-10 minutes for the app to self-update

4. Re-launch the Google Play store app

To check your version of Google Play:

1. Go to Settings > Applications > Manage Applications

2. Touch the All tab

3. Scroll down and select Play Store

If you continue to experience issues after temporarily uninstalling updates and clearing the cache and data, please contact Google at (855) 492-5538 for further trouble shooting.

Sincerely,

John

Journeyman

Re: Galaxy Note 3 voice garbled, popping, morphed, etc during calls?

Sorry, but I would like to get back to the original topic on this post. I am a Verizon customer and I noted that some of you Sprint folks still have the distorted call problem to varying degrees AFTER the upgrade and I am in the same boat with Verizon. For what it is worth I thought I would pass along a chat session I had with Samsung this morning:

Chat InformationYour Issue ID for this chat is LTK1117901152622X

Sophia: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Michael: I have a Note 3 with distorted calls. I used your upgrade from N900VVRUBMI9 to N900VVRUBMJ7 which improved but did not eliminate the distortion. Do you have any other ideas?

Sophia: I understand your concern.

Sophia: I will be glad to assist you.

Sophia: Would you mind if I take 3 minutes while I gather the required information on your request?

Michael: Sure, no problem

Sophia: Thank you.

Sophia: Thank you for being on hold.

Sophia: We are working on the issue, and will soon fix the issue.

Michael: That is encouraging.

Michael: So do I understand correctly this is a fix for the fix right?

Sophia: Yes, this issue should be resolved and fixed soon.

Michael: Sorry but I just want to make sure. Samsung is aware that the broadband upgrade did not fix all affected consumers?

Sophia: Yes, we are aware of this issue. This should be fixed in the next upgrade.

Michael: Any date or even rumors of a date?

Sophia: We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your service provider. Please feel free to check with us periodically for updates.

Michael: I see I got the canned response. Lol, I am glad though that Samsung is working the issue. Thanks.

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