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Not receiving text from certain contacts

Journeyman

Not receiving text from certain contacts

I have recently switch from an iPhone to a Samsung Galaxy Note 3. I am not receiving texts from at least 2 of my contacts. They are both iPhone users. Not having this problem with some other contacts using the same carriers or phones.

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Master

Re: Not receiving text from certain contacts







mcr8807
We appreciate you reaching out to us here. I am sorry to hear about this issue with the texts not coming through. You can try a profile update on your device http://bit.ly/1dkwj1q. Let us know if that help. Since this is only happening with a couple other contacts, it may be an issue on their end as well. Keep us updated!
-Patrick
Sprint Social Care




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