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Note 3 update 4.4.4 kitkat email stopped not working

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Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

This is the exact issue I'm having. Just updated today.

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

This is what my phone is going, I can't get into my email settings at all

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Shutterup:  I have a Note 3 with Sprint.  Had trouble finding the Email  "clear cache" option in Application Manager,  thus the reason for deleting and recreating the accounts .   Just now noticed, while in Application Manager, it is necessary to scroll all the way to the left to get to the "ALL" category.   (duh .   Once I selected the ALL category, the Email icon and clear cache option was available. 
That certainly sounds like a better and easier fix than deleting and recreating the account(s) as I did

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

You need to clear data also, when you do the email accounts are wiped and you'll have to set them up again....

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

MWJEWEB - clearing cache is indeed easier than deleting and reinstalling your email accounts, but it is NOT a fix. Many of us tried that first and it was not ever a successful fix. You have to delete and reinstall your email accounts.

And as noted by others above, you do NOT need to do this for your Gmail app. The problem is related only to the native Samsung email app.

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Clearing cache and data in email and exchange for me did not work. I've only had my battery unplugged from its charger 10 minutes or less and I'm at 66%

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Note 3 - Sprint. 

Yep, I misunderstood...thought clearing the cache alone was a fix.    However, clearing the cache may help those who are encountering difficulty deleting their account because they are unable to access the email settings.  Agree?

Just an FYI... Other than the problem with my email accounts on the Samsung email app, I have not noticed any other new issues or problems with my Note 3 as a result of the upgrade.....yet....

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Same in my case, the power drain and samsung email app are related according to my battery usage and I do NOT want to do a factory reset

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Have you tried this-->SETTINGS>GENERAL>APPLICATION MANAGER>scroll over to >ALL scroll down there you will find the email app icon (white envelop with the red @ symbol in the middle) TAP on the icon then Tap "CLEAR CACHE" then "CLEAR DATA" This action will delete all your email accounts that was associated with the built in Samsung email app. Once this is done go back into your app drawer you will now be able to tap and open the Samsung email app,from there you will need to redo/setup your email accounts once again.  and as stated you will have to setup any email account that was using this app.


Even thou I was able to get the Samsung email app to work again I got a new app from the GPS and so far i am liking it way better than the Samsung app

BTW this issue does not affect Gmail or outlook only the Samsung app. As far as I know.

Still having issues with my incoming calls, and factory reset seems the only way to go at this point.

Hopefully everyone get their phones working again soon...good luck

Journeyman

Re: Note 3 update 4.4.4 kitkat email stopped not working

Yes I tried clearing cache and data through the settings menu to no avail.

Master

Re: Note 3 update 4.4.4 kitkat email stopped not working

MWJEWEB - Thank you for providing the details. Since this is an issue that has occurred after upgrading, we are working with our device specialists to implement an update or a fix for this issue. Thank you for reporting this to us, and thank you for your patience. - Jonelle
Sprint Social Care
Master

Re: Note 3 update 4.4.4 kitkat email stopped not working

MWJEWEB


I'm glad to hear that it is working for you now. You can always reach us hear with any questions or concerns.


George
Sprint Social Care
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