cancel
Showing results for 
Search instead for 
Did you mean: 

Phone rings once and missed call isn't logged

Journeyman

Phone rings once and missed call isn't logged

Hi,

For a few weeks now my phone rings once and stops. If I'm near it, I can tell I missed a call; otherwise, I have no idea. The missed call doesn't register in my call log.  The caller says the phone rings more than once on their end. I have a Note 3. This happens about 1-2 times a day, that I'm aware of, since I don't always hear the ringing. Any idea what the problem is and a solution? Thanks

4 REPLIES 4
Highlighted
Master

Re: Phone rings once and missed call isn't logged

Thank you for bringing this to our attention. Sounds like an issue that I need to research to help fix it. Let me ask you a few questions.
What are the nearby cross streets and zip code where you're having issues?
What is the make and model of your phone?
How long have you experienced this issue?

- Jeffery
Sprint Social Care
Highlighted
Journeyman

Re: Phone rings once and missed call isn't logged

I had this same problem to the T.

Had to do a hard reset and that fixed it all.

hope that helps

Highlighted
Journeyman

Re: Phone rings once and missed call isn't logged

Check to see if call blocking is turned on.

Highlighted
Master

Re: Phone rings once and missed call isn't logged

RSPC,
Thanks for sharing the tip. Let us know if we can assist you with anything.
- Yannick
Sprint Social Care
Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat