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Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

It is turned on. But the "Palm Swipe" option is grayed out and cannot be edited. I'd take a screen shot if I could to show you lol

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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

It was just a thought. Sometimes problems can have the simplest solutions. sometimes not.

Sorry i could not be any more help.

If i come across any cures for this ill be sure and post back here.

Good Luck

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Master

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

sik_smoke, Hey there! Have you been to a service and repair center for a hands on troubleshooting? Let me know! - Justin
Sprint Social Care
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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

I am having the exact same issue.  Im not sure when it started but I would say sometime around September if that matters.

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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

I tried this and it did not work. 

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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

Finally...I got it fixed!!!

1) To fix it the phone have to get the *****Factory Reset****

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Master

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

mp1302, Hey there! Have you been to a service and repair center for a hands on troubleshooting? If you need the nearest center, here is a link to the store locator http://bit.ly/1bfD15Y. Keep us posted! - Justin
Sprint Social Care
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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

Id rather avoid factory reset if I can.

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Master

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

mp1302,

Have you had a chance to try a Sprint Service and repair center? They may be able to resolve this with some further hands-on troubleshooting. Please let us know.


Thank you,

KC
Sprint Social Care
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Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

I have not yet I will if I cant find a solution.

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Master

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

mp1302,

Sounds good. Please keep us updated on the situation.


Thank you,

KC
Sprint Social Care
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Journeyman
Journeyman

Re: Problems with Note 3 when trying to do a screen shot, how can I fix it?"security policy prevents to use screen capture"

I've done everything, still will not work. Message continue to flash across screen "security policy prevent use of screen shot"

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