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Why is my note 3 making crackly/static noises when I am on the phone?

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Journeyman

Why is my note 3 making crackly/static noises when I am on the phone?

I'm on my second phone and it's doing the same thing. The lady at the sprint store had no clue. I don't want to return my phone because everything else works so great. I'm assuming it's a bug. Please fix this problem sprint

9 REPLIES 9
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Journeyman

I want a galaxy note 3 but your issue has given me serious pause.  Could you try something that is saw on another site?  This is the information:

I can tell you exactly how to fix it: From the phone dialer options go to "Call Settings" (left menu key), Then to "Answering/Ending Calls" and make sure the box for "Voice control" remains unchecked (no green check mark). This will absolutely cure the problem until Samsung comes out with a fix for this feature.



Please let me know if this corrects your problem.  If it does I would reconsider buying this phone. 

C.

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Journeyman

Your problem is a known issue and has been addressed at this thread:

https://community.sprint.com/baw/thread/135660

Sounds like an update will be available next Monday (10/28) from Samsung.

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Journeyman

Mine has been "unchecked" since first set up phone, and still have the issue.   Phone is so incredible that I decided to keep until there is a fix... Hopefully soon.

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Journeyman

Thank you for responding...that's disheartening.  But I hope you will let me know if the rumored update on 28th Monday fixes the issue.  I'm due for an update on 1st December.  Have a good day.

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Wizard

missb3auty,

Thank you for your message. I would like to double check your towers and make sure that they are not contributing to the issues that you are having. Can I please have your zip code and cross streets?

Thank you

*Stephanie

Sprint Social Care Team

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Journeyman

Why phone is working better still a little crackly but not as major. I just read there is an update coming out for it. This phone is by far the best phone. You should definitely get this phone.

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Journeyman

Beacon new York 12508. Church street

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Journeyman

its happening from cali to boston. Its not the towers but the phone itself. I hope theres a fix by tuesday or i'm returning it

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Wizard

missb3auty,

Thank you for the zip code. Can you please tell me what the street is that intersects with Church street? This way I can look at the correct tower.

Thank you

*Stephanie

Sprint Social Care Team

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