cancel
Showing results for 
Search instead for 
Did you mean: 

Some texts are note receiving to my phone. Need help

Journeyman

Some texts are note receiving to my phone. Need help

Software version N910PVPS4DPD1

Hardware version N910P.05

Some texts are note being received to my phone. More specifically from my girlfriend of 7 years

6 REPLIES 6
Master

Re: Some texts are note receiving to my phone. Need help

RayHino,

Thank you for contacting us.

When did this issue begin?

How long has this been occurring?

What is the make and model of your phone?

Is she a Sprint customer too?

Please provide us with your nearest cross streets and ZIP code.

Ina.

Sprint Social Care.

Ina.
Sprint Social Care Team.
Journeyman

Re: Some texts are note receiving to my phone. Need help

When did this issue begin?  I really noticed it about 1 to 2 weeks ago

How long has this been occurring? Hard to say But I know of 3 messages that have not gone through to me.  They say delivered on her phone.

What is the make and model of your phone?  Samsung Note 4

Is she a Sprint customer too? She is not a sprint customer. T-mobile

Please provide us with your nearest cross streets and ZIP code.

The nearest cross streets as to when it happened are Warner Ave and Magnolia street, 92647

Journeyman

Re: Some texts are note receiving to my phone. Need help

Hello?

Journeyman

Re: Some texts are note receiving to my phone. Need help

Been happening to me since 2007 or so. For days to months at a time there will be periods where calls or texts don't go through. Maybe you'll get it in a few hours. Maybe you'll never get it at all. No real rhyme or reason to it as it's varied despite location, signal strength, make and model of phone, etc... mainly it comes down to Sprint's system is flawed. The usual response I get is "Oh, we're upgrading a tower in your area." or "It's because the person trying to call/text you is on a more unreliable network."

And now you get to spend every day worrying that an important call or text may not come through. Welcome to the club.

Sprint Social Care

Re: Some texts are note receiving to my phone. Need help

good morning RayHino.

Sorry for the delay in response.

We checked the area around 16999 Magnolia St, Huntington Beach, CA 92647, USA and we have no reported issues or tower updates.

 

Ok. Lets try this:

1-From the home screen, tap the Phone icon.

2-Dial ##72786#.

3-Tap OK.

After the device restarts it will automatically perform the Hands Free Activation.

4-Once the activation is complete, tap OK.

5-The device will then update the PRL. Once the update is complete, tap OK.

The device will restart.

Note: If prompted, tap OK to restart the device.

6-The device will check for firmware updates.

If an update is available, follow the prompts to download and install the update.

Otherwise, tap OK.

The network settings have been reset, and the device is now re-activated.

Let us know if this worked.

Juan

Sprint Social Care


Juan
Sprint Social Care
Master

Re: Some texts are note receiving to my phone. Need help

Hello SPENCERCOOL,

Thanks so much for reaching out to us!

It is quite concerning to hear that you've had this issue since 2007.

Allow us the opportunity to look into this.

Please click this link to send me a private message. Include your name, Sprint phone number, security PIN or the answer to the security question associated with your account.

Looking forward to your reply.

Ina.

Sprint Social Care.

Ina.
Sprint Social Care Team.
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat