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Video Chat on Note 4

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Journeyman

Video Chat on Note 4

From my understanding you are suppose to be able to do video chat WITHOUT downloading a app for it.

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Sprint Product Ambassador

The native Samsung video chat is not available on Sprint Samsung Galaxy Note 4... a 3rd party app or Hangouts would have to be used.

Disclaimer: I am NOT employed by Sprint, so If my reply helped or answered your question, PLEASE mark it as solved.

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Journeyman

What do you mean reply to customer service. I called customer service and the gentleman went through the steps with me but it's not on my note 4.

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Sprint Product Ambassador

The native Samsung video chat is not available on Sprint Samsung Galaxy Note 4... a 3rd party app or Hangouts would have to be used.

Disclaimer: I am NOT employed by Sprint, so If my reply helped or answered your question, PLEASE mark it as solved.

View solution in original post

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GrandMaster

the moderator was meaning they moved your thread to the customer service area so it can get looked into by an agent.

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Journeyman

When I called sprint tech support, the guy I spoke to said the note 4 was able to do it without using a 3rd party app. He even walked me through how to do it but the feature wasn't under the call options. Will this feature ever become available through an update?

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Sprint Product Ambassador

I do not know if it will or will not become available down the line. I do know it is not an option on our Samsung phones at this time as a stock feature.

Disclaimer: I am NOT employed by Sprint, so If my reply helped or answered your question, PLEASE mark it as solved.
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