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Note 7 replacement??

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Journeyman

Note 7 replacement??

I initially ordered two note 7s on the sprint website. My nearest sprint store is over an hour away. I called sprint cc and they said they would send replacents. However, the email confirmation i just recieved makes it sound like they are sending me refurbished phones?

Should i have dealt with telesales instead of cc to get a new device instead of refurbished?

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Sprint Employee

Re: Note 7 replacement??

Good morning P.Xizor

Thanks for reaching out. With Sprint customers can exchange their Note 7 device for: 

  1. A Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
  2. Any Sprint device and Sprint will reimburse any price differences and waive any restocking and shipping fees.

We are not offering a loner until the new Note 7 arrives.

You mentioned that you are waiting for a refurbish device. Allow me to look into that for you. We sent you a private message. Please reply to it at your earliest convenience.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

6 REPLIES 6
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Journeyman

Re: Note 7 replacement??

You did

Highlighted
Journeyman

Re: Note 7 replacement??

Huh

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Journeyman

Re: Note 7 replacement??

That might just be because that is what they are used to. None of the people you're working with have ever had a situation like this. Samsung has assured everyone that they will receive brand new devices.

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Journeyman

Re: Note 7 replacement??

I have another question. The official Samsung page says that some carriers and retailers will offer Samsung J3 phones as loaners to those wishing to exchange their Note 7 devices for new Note 7 devices ( http://www.samsung.com/us/note7exchange/?CID=AFL-hq-mul-0813-11000279). So, will Sprint be one of the carriers offering a J3 loaner. If so, I will turn in my Note 7 ASAP, and get on the list for a new Note 7. I really would like some clarification from Sprint. What's the plan Stan??

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Journeyman

Re: Note 7 replacement??

I would also like more info on this...it sounds like the consumer protection agency is getting involved so hopefully things will start to move more quickly soon.

Highlighted
Sprint Employee

Re: Note 7 replacement??

Good morning P.Xizor

Thanks for reaching out. With Sprint customers can exchange their Note 7 device for: 

  1. A Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
  2. Any Sprint device and Sprint will reimburse any price differences and waive any restocking and shipping fees.

We are not offering a loner until the new Note 7 arrives.

You mentioned that you are waiting for a refurbish device. Allow me to look into that for you. We sent you a private message. Please reply to it at your earliest convenience.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

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