I just spent 61 minutes on hold trying to get an update on my recall order #YXX0PY6 and the first lady told me the note 7 was not even release yet which was odd as I was speaking on a note 7. She could not understand why I could not go into the sprint store and swap it even after I explained none of the sprint store in Ocala Fl were corp stores and they all refused to swap it for me. I again explained I had already called in 7 days ago and setup the above order when they realized not sprint corp stores where within 50 miles of me and I simply just need to know when the new note 7 will arrive so I can stop using a phone that could blow up at any moment. After answering the same question 4 times she put me on hold for 42 minutes and then another lady who could not speak English simply hung up on me. This is not a difficult one and I simply need to know when the phone will arrive as my note 7 is getting hotter and hotter and sprint will be liable for any damages if they refuse to swap the mandatory recalled phone. If I do not get my order shortly I will just cancel service and port all 5 of my numbers to Verizon. I have been a sprint customer for over 15 years but I wont be anylonger if a new phone does not arrive soon.
Hello KCMARTINS20, sorry for any inconvenience caused. Allow us to look into the order information for you.
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