Good morning cdgo1974
Thanks for reaching out. When returning the Note 7 it would be best to bring both, the phone and the charger. Remember that if you are exchanging your device for another Note 7, the exchange starts in two weeks. These are your options:
Option 1: Exchange into a new Note7 which will be available starting sometime NEXT WEEK. More details on exact in-store availability will be provided soon.
Let us know if you have any other questions or concerns.
Sprint Social Care
Hello. We don't have a sigh-up sheet per say. But you should get a notification letting you know when the replacement are in. You can also visit our Newsroom at: http://newsroom.sprint.com/
Sprint Social Care
also make sure if you have a SD card in the phone to remove that before swapping them..easy to forget its in there.
What is the procedure if you purchased the Note 7 through Sprint's website as a pre-order? Do I just need to call Sprint or do I need to contact Samsung directly?
just take it into a sprint store..preferably a corporate repair store.
Taking it to a corporate store is a huge waste of time especially since for me the closest one is downtown in the middle of the city or in a major mall. Neither of which are great options in my opinion.
The whole point of ordering online was to save a little time and energy otherwise I could have just gotten it at any store like Best Buy or the Sprint stores in the mall.
Additionally you're assuming that the staff in these stores know what to do instead of screwing things up. I prefer to just make a quick call and have them send me the brand new replacement Note 7 instead of wasting a bunch of time driving around trying to get stuff done correctly on the first try. I've had my account screwed up because of some idiot staff members decided to not do their job and I'm not in the mood or to be honest willing at all to take the chance.
well since they ALL have the info i have posted multiple times about this its safe to say if they DONT act like they know anything about this then you can easily point out they have internal notes on this whole ordeal.
Sprint is working closely with Samsung and will be participating in its U.S. Product Exchange Program for Galaxy Note 7 users to ensure we quickly address the needs of customers who already have purchased the device.
Sprint Note 7 customers have three options:
Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.
it does not matter if you ordered it via a store or online..its being handled the same exact way..you can request one be sent to you instead of having to drive downtown if you wish..but it wont be any quicker..odds are it will take even longer to get it replaced.
If you call your local Sprint store (corporate store), you can ask them to give you a call once they get the phones in.
I'm sure you will see many ppl in here post regarding the exchange once they are out, and you can get that as a hint also.
I am in the same boat as you, but I believe the reason why they are doing it in the store, is to make sure everything goes smooth and that there is no downtime for you.
Just think about it, you will have to ship the phone in and then wait for the new phone, even if Sprint did an overnight shipment and one day turnaround from the time they receive your phone, you are still looking at 3-4 days at least.
On the store, you would be able to do a transfer of all you info to the new phone also, if you ship, you will still be able to get back all you info if you do a full backup, but it will be more complicated an more time consuming.
I personally don't see an issue with taking some time to go and take care of it at the store. I can't stay without a phone for 3-4 days.
fireguy_6364 is right.
Wait until the replacements are available next week. I recommend that you call the corporate store of your choosing first.
Sprint Social Care