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Samsung Galaxy Note 7 recall. Official Sprint statement.

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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

Purchased my Note7 while on travel status.  Won't be back to original purchase site.  Will we be messaged when a Note 7 Replacement begins shipping?  Can I get the replacement at my home location instead? 

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Wizard

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

Assuming that you purchased at Sprint Store, call your local store and explain, I am sure they will help you get a replacement.

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I encourage you to post your questions on the community, give Kudos when earned and always mark the correct answer as "Accepted Solution".
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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

Can i just return the phone and have the amount i paid applied to my bill?

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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

If I purchased my phone online, where should I return my phone? Will nearby Sprint store accept my phone?

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Sprint Employee

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

drmsalang

Yes, you can go to any nearby Sprint store and they will kindly replace your device. Keep us posted if you have any other questions or concerns.

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

I tried to make an exchange at my closest local Sprint Store, and they explained that I had to go to "corporate" Sprint Store. This is after I did a chat with Sprint CSR also telling me to go to "any" Sprint Store.  This was a total waste of my time and gas. Because I bought my Note 7 at sprint.com, I think I will just wait until exchange through mail is available?

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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

That happened to me, too! The closest Sprint Store employee told me to go to "corporate" Sprint store, which is one hour drive from my home. So, I am not really sure I will be able to go there in the near future. Is there any other better way to return the phone? Or can I just keep it and wait until the new phone comes out and exchange it via mail?

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Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

This is something I would be interested in, too. I work late(ish) hours and when I get off, the Sprint stores are closed. I don't really want another device, I chose the Note series a while back and don't plan on going anywhere else.

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Master

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

Unfortunately, I think the stores will be the only ones that will do the exchange for a quick and safe swap.

Keep in mind, ONLY Sprint Corporate Stores will do that without any hustle. 3rd party stores, even though they look alike, might choose not to participate on the recall.

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I come here trying to help people and I'm NOT employed by Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

can we use the Direct2You service to get the replacement...?

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Master

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

Based on what i have read, you can only exchange it at the store.

*********************************************************
I come here trying to help people and I'm NOT employed by Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
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Journeyman

Re: Samsung Galaxy Note 7 recall. Official Sprint statement.

The latest information from Samsung says that we can get a "J-Series" phone on a temporary basis, however I don't believe Sprint has these devices.  Can I still get a temporary phone from Sprint or do I have to take my chances with the Note 7 as I don't have another phone to use currently?

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