When can we expect to receive the preordered phone?
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Hey there! The preordered devices are expected to start shipping on 08/17th. Let us know if you have any other questions or concerns.
Sprint Social Care
If they are expected to ship by 8/17 what was the point in pre ordering? Won't be here until after the store release on the 19th. My pre order receipt said to ship "by" the 17th. ??
Thank you so much for your interest on the Note 7, pre-orders placed through 8/16/16 before 3:00 p.m. (Central Time) will deliver on or around 8/19/16
You can check the status of your order and tracking information here.
If you have any other questions, we are here for you.
Sprint Social Care.
I called SAMSUNG, since Sprint is the only carrier not shipping the free items with the phone, & the customer service rep stated that the deadline to claim any free items are the 18th. We need our phones in order to get the free items because SAMSUNG wants a copy of the receipt and the IMEI number. This doesn't make sense if Sprint is shipping our phones the day before that deadline