I'm having the following issues with call waiting on my Note II. Cannot switch between calls properly. Can someone please tell me if there is a fix for this? See details below:
First, if I'm doing something on my phone that requires entering numbers, like checking voice mail or on a call that I have to enter my account number, etc., if a call beeps in, it overtakes my whole screen and disables my ability to finish what I'm doing because I no longer have access to the keypad. The incoming call screen will not go away as long as the call is beeping in, and I am forced to either answer the call or manually ignore the call by swiping the X button. The typical result is I am required to now make two or three more phone calls. Since my first call timed out because I didn't make my selections quick enough, because keypad was inaccessible due to incoming call overtaking entire screen and/or I could not hear the selection choices due to beeping from second call interrupting menu choices, and/or then finally taking phone away from ear to try to silence beeping, etc, I have to start my first call all over and hope that no other calls come in while I'm trying to accomplish my business. I then have to call into my voice mail to check the message from the incoming call, then call that person back.
Secondly, when I am able to successfully answer the incoming call, then I cannot switch back to my first caller because when I try to switch back to them the phone hangs up the call. Every time. So I have to call them back.
Most of the time all I need is a few seconds to wrap up my first call, then click over and answer the second call, and I'm done. Or I just need to put the first call on hold for a moment to handle second call, then switch back and resume where we left off. Even a good old fashioned princess phone will do that. Call waiting has been around for YEARS and working flawlessly all this time. I can't believe the latest top-of-the-line $700 phone can't perform such a simple task.
I can't tell you how much time and frustration it would save me if this worked properly. I appreciate any input!
Thanks for stopping by for assistance with your issue. We're here to help figure this out. If you are on a call and another one beeps in (call waiting), you decide to accept the call, do you have the option to tap "putting <123 456 7890> on hold"? If so, this will hold call #1 in place. When you end call #2, call #1 will automatically resume. Please share details if this is available for you.
We are still researching options, with regards to possibly "hiding" the call waiting screen to complete call #1 before accepting call #2 via call waiting. Thanks for your patience.