Showing results for 
Search instead for 
Did you mean: 

Factory mode do not turn off target - will I lose my contacts & pics


Factory mode do not turn off target - will I lose my contacts & pics

MY battery died so II put my phone on charger & turned back on. The screen says "Factory Mode-Downloading Do Not Turn Off Target". Does that mean if my data isn't backed up I'll lose it? Also, how do I get out of this mode? I let it set all night & it still has this displayed on screen. I've tried taking battery out and testing it set already.



We can help! Is your device rooted? This message sometimes pops up if a series of buttons are pressed while the phone is turning on. Are you able to reboot your device by holding down the power button?


Sprint Social Care


This exact same thing happened to me! It died while taking pictures at my daughters soccer practice last night. Came home and put it on the charger for the night. Woke up this morning and my phone was turned on, and it's in factory mode. How do I get out of factory mode. My phone is not rooted.

Community News

Our Community is BACK!!
Hours of Operations are 7AM - 8PM CST. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base
If you need immediate assistance after hours please visit Sprint Chat