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Wake up phone automatically when text message received

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Journeyman

Wake up phone automatically when text message received

Does anyone know how to set it where the phone will wake up and show a notification of a text message on the home screen? Since the update, my phone will show the notification light and sound, but the phone stays black and I have to wake it up to see the message icon. Thanks

3 REPLIES 3
Master

Re: Wake up phone automatically when text message received







jsh826,

Thank you for the post.  The 4.3 update to the Note 2 has created a few differences with the settings and alerts and how they show on the screen.  The best place to turn for adjustments on the newly rolled out update is to chat with a Samsung Product support specialist: 

http://www.samsung.com/us/support/contact.  Thank you.

Thank You,



Sprint Social Care Team

Michael C. 




Journeyman

Re: Wake up phone automatically when text message received

Same here called and the problem is not fixed

Master

Re: Wake up phone automatically when text message received

Ni1987,

Thank you for sharing and I'm sorry if you did not have a successful call finding a fix.  To clarify you spoke with the manufacturer directly or Sprint Customer Care?  What actions/steps did they attempt to perform that failed?

Sprint Social Care Team

David

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