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Galaxy Note5 isnt Unlocked

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Journeyman

Galaxy Note5 isnt Unlocked

So about a month ago I paid off my installment plan on the Note 5 and upgraded to a Galaxy S8 with plans to give the Note to my boyfriend who has a different carrier. I've called customer service about 4 times since then requesting the Note be unlocked because I paid in full and there is record of this.

 

However, I've tried two separate working sim cards for different carriers in the Note after several CS agents have assured me that the device is "unlocked. This is EXTREMELY frustrating because I am still a customer of Sprint not planning on leaving yet they keep dodging me about unlocking this other device.

 

 

Does ANYONE know how to get this taken care of or has anyone had success getting this device unlocked?

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