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note 5 touch issues

Journeyman

note 5 touch issues

So I've had my note 5 for a Lil over a month and I can only operate it with the s pen how do I fix this?

5 REPLIES 5
Wizard

Re: note 5 touch issues

Poke around in the Accessibility menu of settings.  See if anything is inadvertently turned on.  There are a lot of settings in there that can be enabled.  Actually some really useful stuff too I had no idea about until you posted this problem.

If that fails, try to clear the cache from the recovery menu. Or try to boot into safe mode and see if it's doing it there:

Instructions are posted here: http://thedroidguy.com/2015/08/how-to-boot-samsung-galaxy-note-5-in-safe-mode-wipe-cache-partition-p...

Let me know if these don't solve it. One of these might fix your issue though.  If not, you'll have to head to a Sprint Store and have them check it out.

Journeyman

Re: note 5 touch issues

If that Don't work do a factory reset

Journeyman

Re: note 5 touch issues

Uninstall Facebook Messenger too

Journeyman

Re: note 5 touch issues

I'm just having screen issues with the top left. For example. When trying to delete a bunch of Text messages. I open it up tap MORE select DELETE. As I go to touch the ALL box on the top left. It doesn't respond.

And in other screens. I'm unable to touch the BACK arrow. And have to close out of the App screen.

A device reboot works but I shouldn't have to reset my phone 3-4 times a day. Because the top left corner goes to sleep.

Any ideas?

Galaxy Note 5

5.1.1

GrandMaster

Re: note 5 touch issues

take it into a repair store. they will need to have hands on with it to see what is going on. when you restart the phone does that top corner start working for a lil bit? it might end up being a dead spot on the screen itself but they have ways of testing this.

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