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Can't delete text messages?

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Journeyman

Can't delete text messages?

Lately my phone has been bogging down a ton. I've narrowed it down to there being over 10,000 texts in a single thread. I've tried deleting the thread, I've tried using history eraser to delete all SMS to no avail, nothing has worked. Is there something that I might be missing here? Basically it won't let me delete text messages, I might be able to do a few at a time but it is constantly freezing and being buggy that it would take forever.

Any suggestions?

3 REPLIES 3
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GrandMaster

Re: Can't delete text messages?

does the phone seem like it freezes up when youre trying to delete those texts? couple options...

1-delete them in smaller batches..this will take a while longer but it wont bog down your phone and make it freeze up on you

2-do the larger chunks but you still risk the phone freezing up...its a bit hit and miss..more hit though..

3-once one of these options work set it up to auto delete your texts at a certain point..you'll end up avoiding this headache down the road.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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GrandMaster

Re: Can't delete text messages?

last and final option would be to do a Factory Reset on the phone...but this will dump ALL of your personal info and take the phone right back to stock..i would leave this option as a last ditch effort/last resort.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

Re: Can't delete text messages?

ryan7390,

Thank you for posting on our community forum. I am sorry to hear about the issue you are experiencing. Did you try any of the otions fireguy_6364 posted? Let me know if these help? They are your best options.

Jen R

Sprint Social Care Team

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