I have Windows 8.1 and am having problems getting the phone connected to the computer. The connection between the phone and computer keeps getting lost. The phone keeps showing a message that no software can be found on the computer that is compatible with the phone.
I've never had this much difficulty connecting the phone to the computer.
I did not check the Samsung website for Windows 8 drivers. I figured that it would work via 'plug and play' but that doesn't seem to be the case.
I installed the Kies software on my computer, but right now, the phone and computer are not connecting to one another. I'll look around on the Samsung website and see what I can find.
I'm sorry for the difficulties you are experiencing attempting to connect your device to your home PC. The information StvnM provided is the best solution in locating a resolution. The manufacturer of your device may have direct drivers to provide to you for your specific PC specifications. Please let us know if you still experience difficulties.
Sprint Social Care Team