When my try to use my phone after it's been idle for a while the screen stays black.
I can see it lights up and can hear the it unlock when I swipe over the screen. But the screen
stays black and will not come up until I hit the power button multiple times. Its like the phone
is in some kind of sleep mode and just refuses to "wake up" for some reason.
I've tried doing a factory reset and it still does this.
I'm trying to see if there is something in the phone's settings that needs to be turn off or on, that can solve this issue.
So I wouldn't have to take a trip down to the sprint store.
Thanks in advance
Looks like you might have to take it in. This is not a settings related issue. The screen should light up once you hit the power button once. The store will make the final determination on if they can fix or replace the device.
I had the same issue when I had the s3. Mine also was overheating so they shipped me a new one. Then the brand new one I got in the mail was defective as well. I personally traded it for the iiphone 4s then advanced to getting the note 2. Ive had absolutely no issues with this phone. It is very reliable and has given me no issues.. My service never cuts out, the quad-core processor helps alot with speed. The amoled screen is amazing.. Your best bet is if you have an upgrade is to get the note 2. Its your best bet.